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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4575 reviews 63%
4 star 1641 reviews 23%
3 star 196 reviews 3%
2 star 408 reviews 6%
1 star 433 reviews 6%
Review Us
Charles M.
5 out of 5
7/16/2026
Tyler always take care of my Service
Robert S.
5 out of 5
7/16/2026
Great friendly service as always!
Jeyakumar S.
1 out of 5
7/15/2026
I do see a charges are more compare to other dealers Completion time took additional hours
Timothy M.
5 out of 5
7/15/2026
Tyler provided excellent service along with his technicians and mechanics. Thank you! Tim M
Jeff A.
4 out of 5
7/15/2026
Wanted to thank our technician, Mike Metzger. I have been bringing in my wife's Pilot for service at this location for years. We have had the same error message for a couple years, and Mike was the first technician to look it up and turn out it was eligible to be fixed under an extended warranty from Honda. Thanks for going the extra mile.
Charles H.
5 out of 5
7/15/2026
Awesome as always looks great
Judith H.
5 out of 5
7/15/2026
The service I received was very good and I appreciate Mike’s help with the recall. The service at Frank Leta is always top notch.
Candace W.
5 out of 5
7/15/2026
Leigha was friendly and knowledgeable.
Marc B.
5 out of 5
7/15/2026
Tim is Always thourough And caring about our needs.
Robert H.
1 out of 5
7/14/2026
The software update was supposed to take 30 minutes. It took 1.5 hours. The service rep sent me am email that my car was ready. I told her when I checked in that I did not have a mobile phone with me. I saw the email at home the following day.
Karen M.
5 out of 5
7/14/2026
Thank you Leigha
Dennis K.
2 out of 5
7/14/2026
Took too long. Advisor did not keep me updated on what was going on with my car.
Anne C.
2 out of 5
7/14/2026
Was told upon drop off it would take 1 1/2 hours. At the 3 hour mark, I went and asked if someone could find out how much longer. Finally someone came and talked to me. It ended up being 4 hours and 15 minutes. Plus they couldn’t find the solution for the problem I brought it in for. The girl at check out knew I was not happy and told me if I had to bring it back again they’d give me a loaner. So she tried to make it less painful. But I certainly would have made other arrangements if I knew I’d be there for that amount of time.
Stephen M.
5 out of 5
7/14/2026
Tyler was great, communicative and listened. Thanks
Kate M.
2 out of 5
7/14/2026
I had to wait a lot for the service technician when I got to my appointment and at the end of my appointment. After waiting at the desk for a long time to check out another service member finally helped me.
Kevin M.
5 out of 5
7/14/2026
Tyler is the best service advisor I’ve ever had.
Kelly And.
5 out of 5
7/14/2026
As always, our experience with Tyler was exceptional. He got me in quickly and kept me updated on the status of the repair. Thanks!
Pam P.
4 out of 5
7/12/2026
Did what I needed in an appropriate amount of time.
Brad H.
1 out of 5
7/12/2026
I do not believe that my tires were rotated, as I paid for. The TPMS system shows the same tire pressures in the same locations post-service as were shown pre-service. The lug nut holes on all 4 wheels also show no indication of disturbance of the typical road grime which accumulates on the wheels. The multi-point inspection report has no indication of tire pressures.
Kathleen K.
5 out of 5
7/12/2026
Danielle was so welcoming, kind, and made my first oil change experience at Frank Leta completely effortless. She explained everything thoroughly, the service was completed quickly, and she had me in and out in no time. Incredible customer service…I truly appreciated how easy she made the entire process!

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