Acura of Springfield Auto Repair Service

Good service

Brad was great. The best customer service I’ve ever got in any dealership.

Excellent job

Thank you

Groovy crew!

Very kind and nice to work with.

Great Job in a timely manner!!!

Unfortunately I had a negative experience during my last service this week. I usually get along with Andrew, but this time I was not impressed by his professionalism. I made an appointment to have a daytime driver light replaced as I’ve done in the past (exactly a year ago). My appointment was set at 11:30. I went inside and said I just need the light replaced and I was dropping off my car and would be back. He said great and I left. On my way back to Acura I missed his call at 12:26 stating how much the light cost to replace. I arrived at Acura ten minutes after the message he left. He asked me if I got his voicemail and I said I couldn’t answer because I was driving. He then began to show me recommendations on my car that were needed. I said I didn’t have time for that and I just wanted the light replaced. His tone started to change and he said they will get it done. I asked why wasn’t this already done. He kind of snapped at me in response and said he can’t approve repairs without asking me. I said the whole point of my 11:30 appointment was only to get my light replaced and nothing else. He said again to me he can’t approve services without my permission. I was confused at this point because when I get an oil change it is expected to be done and I am not asked for my approval because that is why I made the appointment in the first place. I asked him how long it would be and he said 15-20 minutes. I went back to the waiting room until another advisor checked me out. He never apologized. My car was there from 11:30- close to 1:00 for a 20 minute service. I realize the department tried to make more money for other services that were recommended. I wouldn’t have minded the recommendations if the original purpose of my appointment had been completed. I don’t need a call. I am going to use another service company to work on my car for future services. I debated whether to even fill out this question/comment survey, but I think someone needs to know what happened. I absolutely did not appreciate the lack of professionalism, especially being a customer for almost 7 years. I wish Andrew the best and hope he realizes that a lack of tactful communication sends people to look elsewhere, and there are plenty of automotive shops to choose from. Other than this given situation, I have been happy with the service department over the years. Thank you

I had received multiple calls from Joey that I had one remaining service from when I purchased my vehicle from you. When I arrived I was told immediately that I didn't have any remaining and would pay full price. I asked if there was even a discount for your mistake and was told no. I also felt ridiculed when he asked why you would have charged me last time if there were any remaining (I thought maybe it had been an oversight). I felt very undervalued and that I had been lied to. I would have understood and had my service completed if I felt like they actually care about me as a customer, however that was not the case. This isn't about money, it's about service and I will look elsewhere when I replace my vehicle this summer.

1 question does not mean 2 plus a comment request Satisfied with Brad - not this survey

Andrew did a great job. Very kind and professional.

They always do a great job

They were wonderful.

Excellent service. Thank you.

Very accommodating. Thank you.

He did great service today on my Acura

Excellent all around

The texts are titled to Quinton. This number is Alberta, not Quinton. Thanks for a great experience today.

They got in early and I appreciate that

Brad is awesome, kept me updated the whole time and is a funny guy.