Thanks guys I don’t know what I would have done without you, Toyota has always been there for me.
My experience as a first time customer with Richer Misa was amazing, hes very informative of all of my questions about my car for a Recall, welcoming and friendly. I would like to work with him again for the next checkup/ Recall.
Richer was terrific. He was extremely helpful and explained everything very clearly. And, my car is working great now. Excellent customer service.
I’m glad that Stephanie was my service advisor. She made it so easy and did notify me when my vehicle service was complete.
Great service! Ray C. Was professional and courteous. He explained the process well and answered all my questions.
This was my first time at your dealership I had checked pricing of oil changes with other dealerships and yours was comparable. But, when Ray gave me the total it was s40 dollars more. I told him I pre checked pricing and that was not correct. He responded “oh do you have a coupon”. Society already doesn’t trust dealerships and this confirms it. Why not just give the best pricing tell the customer you have a promotion make us feel special, I walked away thinking “these people can’t be trusted” Also I may look Hispanic but I’m not and can’t speak Spanish the two guys who took my ticket and gave me my car kept speaking to me in Spanish I have no idea what they were saying maybe ask them to ask the customer if they speak Spanish before they start to have a conversation.
Eric was very kind, conscientious, diplomatic and focused toward his objective, he is a valued resource in your company!
Always great service good communication from service mgrs and its always fast and efficient
Ray was fantastic! 5 star man!!!
Ana Ochoa provided an excellent service experience. She was professional, responsive, and kept me well-informed throughout the entire process. Everything was handled efficiently and smoothly, and I truly appreciate her attention to detail and commitment to customer satisfaction.
Anna was great. Unfortunate the reason I had to bring the truck in and wait 3 hrs was because of a paper oil catch cup a mechanic mistakenly left in the engine compartment following an oil change the day before and it took three hours to diagnose and remove the paper cup. Anna generously offered to wave service fees on my next regularly scheduled oil change. Many thanks!
Anna is amazing!! She is super efficient, friendly, and accommodating. I know I can trust her when I come in for service.
Took 80 minutes for a 5k maintenance light- tire rotation, etc.
made an appointment and it still took that long.
Stephanie was great! Super communicative and helpful with the fixing of my car and explaining the issues.
Rep mentioned that it would be no cost for the engine filter and end up paying $57 dollars and i guess now they dont even do a complementary wash no more i can see why but never again
Ray worked hard to get my car service completed sooner than normal as I had a timing issue. He did that and I really appreciate it! Thank you!
Frank was great. It did take a long time to install recalled passenger side air bag. I brought a book
They are not listening to my problem with the size battery in my car. The true-2 525 CCA is not recommended for the Toyota rav 4. I bought the Toyota at the dealership and have not been happy with being on my third battery in 3 years and problems of it dying alot having to be jump started.
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