Fast and easy with the man who was helping. He was kind and polite.
Everything went well until the young gentleman retrieving my vehicle had unsatisfactory customer service. Wearing a dark gray hoodie, black dickies sagging, dark gray lanyard hanging out of his pocket, with black vans saw me waiting at the booth; didn’t approach me until his supervisor advised him to help me. Unable to tell if he was an associate with Toyota, no name tag, no Toyota insignia. No hello, no I’ll have your vehicle right up, strolled to my car like he was uninterested in providing a service. When he brought my vehicle up still no hello and when he did say something to me he was not speaking in my direction which was odd. Ana highly satisfactory customer service 10/10, Ana provided prompt follow ups, and provided a welcoming service however due to the closing out of day at Toyota was unsatisfactory, provided by your young associate closing out with an unsatisfactory customer service experience 0/10. Which is the reason I am providing a unsatisfactory rating thank you
Ana is the best. Very patient and kind and poise even with how busy service can get. I always trust her with her suggestion and advice.
Eric was a very efficient employee. He processed my car and got it into service quickly and called me to let me know when it was ready. I am completely satisfied. Thank you Eric!
Eric was very helpful and kept in touch with me. My vehicle service was done quickly and he contacted me as soon as it was done. I appreciate how efficient and pleasant Eric was.
Eric went above\nAnd beyond.\nWhethBuild above and beyond what was expected of him.
Very nice service man? Ray.
frank was awesome, super helpful and very quick
Been several times always a positive experience
Raymond Carrera, excellent service A+
I think. You should set your client as first come first serve base not by appointment if you cannot keep it thank you.
Frank did a great job. And I’m very glad that you were able to fix my recall issue in a single day so I didn’t have to come back for another appointment.
Richie went above and beyond my request and boy I did overwhelm him with lots of questions and things to check in my car. He did a thorough Che k and would come back Ana check with me every step. He did amazing service
Because I was not happy with my service representative.
I have to bring the vehicle back to complete recall. I would think the parts can be orders and completed with in week or so. I am in no hurry to have the car back.
Absolutely spectacular attention to my concerns and response ℹ to the to addressing them.
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