I moved from canada to Irvine recently I reffered there without appointment and pedro accepted me.I appreciate for it but my service time took more than 3 hour time.
I scheduled my appointment at 7am for a routine oil change and to get my info system checked out on my RAV4. Richer walk up to get me checked in at 6:45am and noticed me since I was getting my info system check the visit was going to take a bit longer. I ask about how long it would be since I did need my car to get a few things done and that I have scheduled for the day. Richer told me that it would take about 2 hours. I told him that would be ok and that I would stay so I can get it as soon as they were done. About 2 hours past I went out o ask Richer if I could get an update. He let me know that he did not know but would find out. Richer came up to me and told me that the technician had let him know that on his test drive the info system went down on him and did the same thing I had told him. The technician was on the phone with Toyota to see what the next step was going to be. I ask Richer what time I would be getting my car back he let me know he did not know. I notified him that I needed my car to get my thing done and I’d have been there since 7am. He did let me know that they did have shuttle that could take me home and bring me back as soon as the car was done.
I told Richer that I needed my car because I did not have another car to get around to do my thing for the day. I ask him if they had a loaner that I could use while my car there with them so I could get the most important thing done and then come pick up my car. Richer went to check and told me that they did have one car but I would have to pay to rent it. I was in shock and disbelieve that they would not let me use one of there loaner cars. I have seen them let other customers use the car and even keep them for days at time. The only thing he could do was the shuttle. By this time it was like 11:30am, I had to have them drop me off where my husband work to pick up his car to try and get my thing done. Unfortunately I was not able to get all my thing done because of the time they made me waist trying to get this done and then not giving me an actual ETA. I think this was unprofessional and plan rude have me wait there for more then 4 hours knowing that I needed my car and not even coming up to me and letting me know what was going on with the car. I was the one having to go up to Richer’s office to see what was going on. Not only that if they know this was going to take more then 1 hour they should had offer me to schedule another appointment where I could live the car and not have anything planned for that day. I felt like I did not get the attention I deserved as a customer I saw other people get great customer service while I was there being ignored and forgotten.
Very friendly, answered all questions very professionally, and made sure to communicate.
Job took longer and I had to Uber to the dealership to pick up. Would have been nice to be told in advance that shuttle service ends at 4, and/or if job had been completed by then.
Had issues with a savings coupon I received in the mail. Showed to Ana but she didn’t note in the paperwork. When I went to pay I had to get cashier to agree to discount ($20.00 off >$155). Ana had left for the day so it took extended time to get a supervisor to come and review and approve.
Also, car was run through wash immediately before returning it to me and it was dripping wet everywhere, windshield, mirrors, hood, doors….
Ana did a OUTSTANDING job with our car. Ana advised and informed us from the start from price, what services would be done and how long it would take. Ana recommended services that need to be done in the future.
Thank Ana, Great job.
Stephanie was very cordial and patient with me and very nice ! The shuttle was excellent and the drivers were very nice too
Toyota service techs are amazing. Always kind and friendly making the experience even better. Cashier did not seem happy although completed the transaction appropriately. The only disappointment was receiving a text that I had a bill for $149.70 when my service was included in Toyota Care and I did not owe anything. That was on my work order as well. My comment is that situation should not happen. However, Toyota administration rectified the situation quickly and sufficiently. Very happy with this best oil change. Thank you Toyota!
Had me waiting for about 15 minutes for my vehicle to be brought out to me after servicing.
Ray was great to work with. All communication was clear and professional.
Everything was great. I ended up needing a tire replacement so I wish that the fact that I needed to bring my receipt of my previous tire purchase was made more clear, especially since I had my service done on a weekend so contacting a different Toyota service branch was more difficult. Aside from that service was great.
Todo fue muy tardado, ni siquiera se tomaron el tiempo de hablarme cuando estaba lista mi camioneta, les estuve marcando varias veces y no me daban una respuesta concreta, muy mal servicio todo el día mi carro para un cambio de aceite, no me gusto el trato del personal que me atendió
Stephanie ?ó very good service and care for customers
You're the best ????
Thank you for Anna. She did a great job service and her assistant as well. I appreciate the prompt attention they gave me and the great smile.
Stephanie (Service writer) was very responsive to my arrival. Expediently got the service started and kept me apprised of the service findings.
Called me shen the car was ready and had all the info at the cashiers desk. A few signatures and I was on my way. The attendant at the retrieval stand was quick to get my vehicle, returned my fob and I was all set. Great service at David Wilson’s dealership.
EXCELLENT CUSTOMER SERVICE!!!
from beginning to end!
Ana kept me informed every step of the way. Thank you!
Ana is terrific and your service over all is amazing! I do think, however, that you push a little too hard for work that isn’t really necessary
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