My issue was taken care of quickly and professionally.
John was great so was Frank
Was not given MPI results to know what is still in good condition on my vehicle.
Staff very friendly and professional. Truck was done and cleaned in a timely manner
I understand that the systems were down on Saturday but I never got a call about my car being ready. I arrived around 7:40am to drop off my car and the intake took a while bc of the system issues which I understand by the time it was all done it was just after 8am it was in for just an oil change the rep said it would be about 2 hours. I never got a call to advise that my car was ready. I looked up the hours and good thing I did because it closed at 5 and it was almost 4pm. I called and after so many loops got someone that said I would get a call back which I never got so I showed up at 4:40pm in hopes that my car would be ready. I tried to tell the person that checked me out but they seemed overwhelmed and it ultimately was not their fault. Today Tuesday 9/3 I get a text saying that my vehicle is serviced and ready to come home when I already have it. If I hadn’t looked up the hours and taken the initiative to go in I probably wouldn’t have had my car until today. Please do better with communication.
Today was fast & friendly service—Thanks!
John was excellent and made our experience low stress and seamless.
Thank you John!
No me aplicaron.el descuento.del cupon. No binieron por.mi.de regreso para recoger.mi carro.
Muy satisfecho con la actitud del muchacho que me atendió
I had an appointment at 4:15 for a simple tire rotation and fix flat.. I was told “it would be done in an hour, hour and a half tops” then proceeded to watch my car go untouched for over an hour. Then I mentioned no one has started working on my car. I asked if they “could you guarantee it would be done by 6” I was told with confidence “oh yeah well have it done by six” I then waited and someone started actually working on it at 5:45. I got my car back at 6:20, unwashed. I asked if they had put the spare tire back on the car correctly under the car and they reassured me they had. So I went and checked it wasn't there… they just threw it in the trunk. So I had to do it myself later because I was short on time. When I expressed my disappointment in their performance they started to lecture me on how I was the one out of line. Luckily they waived the tire repair fee. Look, normally a two hour service wouldn’t be an issue but I was late to an important meeting. Live up to your word. If you don’t have many technicians in the afternoon you shouldn’t allow that many folks to book appointments. I hear Toyota commercials saying “we make it easy on you” but it honestly would have been easier to do it myself.
I came to do the oil change service on 40,000 miles after that I noticed that tire has not been rotated and also the air pressure is still the same at 31 I’m not sure that if they did the oil change in my car too, but I got charged $225 for two clean the EV battery filters dad I agreed to clean that filters and aggreed to pay
Stephanienis wonderful, cheerful, always very helpful.
Thank you.
I spent $1800 on new tires, filter, alignment and when my car was ready at 6:00pm the dealership was virtually abandoned. Took me 20 minutes to get my car and then the upholstery was covered in grease. Sent text for Christian- no reply. Left voice message for Service Mgr - No reply
Just lost my business and them I’m going on media to detail how poor you customer service is
All my request for repairs where met
Thanks
Stephanie was knowledgeable, courteous, professional and friendly. She provided a great experience today.
I have worked with Richie Missa for years. He is great!
Everyone was friendly and helpful.
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