Thankful for the service team. Got my truck scheduled easily and was in and out in a reasonable amount of time. Josh and the other advisors are really good to work with.
Josh as well as others at Capitol City Greenfield, are always courteous, efficient, and helpful. They (in this case Josh) listen to my concerns and answer my questions patiently. I feel very confident when I go there. I went to Josh specifically today and sincerely appreciate his help and the diagnosis of the other techs. Absolutely nothing could have been done better! Previously, Josh was extremely helpful in selecting my replacement tires. He could not have been more professional.
I also spoke with AJ in the sales deportment today. He sold me my Ranger. Great guy!
I really like Capitol City Greenfield
I had the works package completed in 1/2 hour. The staff was very friendly and helpful.
It was awesome today. They got my escape ready for winter Md even found a battery for my re.ote starter. Aubrey was very professional and helpful
Great service. Always appreciate the team.
The to your door service idea was exceptional! Thank you!!
Jackson was kind, professional and respectful of my Bronco. Great experience as always with Capital City Ford. It was a sigh of relief to know that we are in good hands after Jeff Inskeep retired.
I was told my vehicle was under warranty and diagnostics would be covered under that. I was charged $150 after the work was done instead of being called upfront and told that it was not actually covered under the warranty because your specific office does not except the two warranty packages that I have on my vehicle. Then it was l dropped off and parked in a handicap parking spot at the hospital that I work for with my hospital employee sticker on the dashboard. I DONT HAVE A HANDICAP PLACARD!
Autumn customer service was excellent.
Josh is a good asset to the Ford team in Greenfield!
Fast, professional, just right amount of small talk, love the hot chocolate
Exceeded my expectations with prompt service, repairs made, and returned the same day as my appointment. Completely satisfied!
Autumn was awesome, very prompt in returning my calls, wonderful to work with. I called on Saturday spoke to a gentleman and asked to have an oil change added to my service. It was not done! They offered to do the oil change while I was there picking it up. After driving for 45 minutes to get there and with a 45 minute drive to get home I did not have time due to farm chores needing to be done. Very disappointed to now have to make an appointment, drive 45 minutes, wait 1-2 hours, and drive back home for 45 minutes. It is hard to schedule 3.5 hours for an oil change. Sorry for venting. Autumn was really great and I will recommend her to others. I will also tell everyone to talk to her only, not the guy who did not do his job. Thank You! The truck is running great!
Overall great service, I appreciated the complimentary delivery pickup and drop off, but some small gaps in communication errors between technician and service advisor led to longer delays getting my car back at the end of the job.
The scheduler and technician were timely, polite and helpful.
Audrey was very professional and informative.
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