Capitol City Ford Greenfield Auto Repair Center

Service was quick and on time. People were friendly, helpful and very nice.

NA

It took to long for just a service and grease the sun roof. Thet did a good job but wasn't timely.

Josh was very nice and very professional

Thank you all… Happy Holidays.

We brought our 2015 Ford Edge to get a check engine light checked and fixed as well as get the plastic trim in front of the sun roof replaced as it was cracked. We were notified that our car was fixed and came in on a Sat morning to pick it up. When we looked at the trim piece we noticed damage on the metal that is on the edge of that trim piece. We showed it to the service manager and he took photos and said he’d check with the service tech on Monday. As my wife drove off she noticed the check engine light was still on so turned around and took it back to your dealership. We had to leave the car again. The next week your service manager called and said our car was done. He stated the service tech told him the damage to the metal by the trim was already there before he began work. Both my wife and I had looked at that trim piece right before we brought the car in because we wanted to try to see how it may have broken. We didn’t see any damage nor did the service tech take any photos before he removed the old trim. So the service manager said we would not be charged for the labor on either repair and that the check engine light was for a different sensor which he replaced only charging for the part. We realize things happen but we also expect to be fully informed about what is going on with our car. The service manager also said he would have his paint guy touch up the damaged metal and that is scheduled for Dec 18. So we do feel the service manager has tried to make things right and while that is appreciated our concern is how do we trust future repairs with your dealership based on our experience. We have felt in the past bringing to the dealership gives us highly trained and ethical staff but I think you can see why we may question that.

Still trying to figure out how my heat was worked on without turning the heat control knob the first time

Great service thx

Great job Thank you Ms. Carte

Thank you for the quick and good service!

The staff was great

Quick and efficient.

Audrey hit it out of the park again! She is always on point with what needs done. She’s a keeper!

Audrey always does a great job for us!!! She’s very helpful and a great communicator. You guys have a great service writer! I would love to have her a part of our team. She’s a great asset to your company.

Great service…. I love the pick up and delivery service. Thank you!

Audrey is the best! Very knowledgeable and friendly. She made me feel very comfortable having my vehicle serviced at Capitol City Ford in greenfield.

Josh did a great job. Friendly. Took care of me and the tech diagnosed the issue quickly.

Thank you for your service.

I appreciated your quick response to the problem, an accurate diagnosis,quick repair, and very friendly service.

Very good.