From the service appointment to the pick up, the team made the process very easy. This particular service, I needed an oil change and a fuse replaced. I had questions about the fuse and the technician took time to clearly explain the location, fuse size and how to replace it. Great Customer Service!
My windshield wipers are now broken after having a vehicle inspection.
Enjoy the service department and how they get my vehicles in and out quickly. Appreciate the helpful recommendations as well.
Audrey is always friendly - knowledgeable - and timely with her information or advice.
Totally happy.
Everything was completed in a short amount of time. Plus, my car was returned to me exactly as it was when I arrived. Even the seat was in the exact same position!
He was very professional and kept me informed when replacing the camera
Audrey was the best in dealing with the warranty company.
Professional staff and quick service.I originally went to Capitol City Ford on E. Washington St. I was told key machine was broke.I drove a long way way from Downtown Indpls. where I live.
Chris Meier did a bang-up job on this recall. He is a very nice and pleasant young man. He is totally professional!
Service was great. Audrey and her team is always awesome and takes great care of my vehicle
Quick and Easy service. Great communication!
I had a great experience with Audrey today she deserves a huge raise!
Audrey and Regina definitely help to make your service dept..
As usual Audrey was pleasant to deal with. The mechanic came out and explained the issues thoroughly. This is the second time I have been completely satisfied with your customer service.
The folks at Capital City Ford always do a good job. I’ll keep coming back!
Audrey did an amazing job as always taking great care of our vehicle. She went way out of her way to make sure our battery was covered under warranty. I trust Capital City Ford with all of vehicles because I have always felt that they are honest in all their work. Never trying to push unneeded repairs. Audrey is a jewel!
Pickup service was so convenient! Friendly and efficient drivers. Repairs were completed and documentation of invoice received.
Always helpful and knowledgeable thank you
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