I will continue having my Explorer serviced at your location.
Wanted additional fees for everything. 2 concerns I had should have been found in the service inspection and I got charged $180. Said I need new front tires but they are at 8 and 9 /32. Instead of switching them side to side to try and help the chopping that was not even mentioned until I brought it up. Told them at check in if I needed fuel filters to do them they didn’t but said I needed them. Now I remember why I prefer dealing with small service providers instead of dealerships. I won’t be back
Josh always professional and friendly with customers.
The service was completed in less than 10 minutes. And the service person was great.
I appreciate the streamlined, courteous service
Was satisfied except it took over an hour for oil change and 20k inspection.
I came in for a rough idle and misfire concern. It was recommended that I have a fuel system cleaning performed because the injectors could be clogged. After having this service performed I was told the misfire was gone and it was running better. When I picked up my vehicle it wasn't running any better and I spoke with the technician. He agreed that the issue could be carbon fouling on the intake valves. This is not what I was told by the service advisor. I, and nearly every competent technician, know that running a fuel system cleaner and intake cleaner will rarely resolve carbon fouling on valves that have progressed to the point of causing misfires. This was a huge waste of money and time. The intake valves need to be cleaned manually with media. This is why people avoid dealerships like the plague.
Josh handled everything extremely well!
Very happy with my service and knowledge shown. And the friendly staff
Thay are my go to dealer.
Audrey should get a huge pay raise. She is the best at customer service, and extremely knowledgeable about her job.
Chris did a great job of showing up fixing my truck quickly.
Very professional and friendly. Thank you.
As always, I was treated with respect and professionalism.
trailer issue not address properly I have brake lights and turn signals
Audrey is great, she explains everything if there is a problem and she is very personable and has a lot of knowledge.
Audrey is always professional and courteous and gets the job DONE! That's what I need, nothing more.
I am impressed dont let me down i believe in loyalty thank you
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