We appreciate Audrey. She is the main reason we bring our suv there.
I brought my van in there today to get 5 items fixed and they couldn’t fix any of them. I was told that it would be no problem. They had my vehicle all day to tell me sorry we couldn’t help you at all?
Always get great service from Audrey at Capitol City Greenfield!
The only comment I have is the dealer had the vehicle for 2 weeks and I was never called by a service representative on the status of the vehicle. I called to find out what was being completed with the vehicle. The customer should always kept informed through the maintenance process. Customer service should not be taken lightly. 3 weeks and I finally received the vehicle. Respectfully
Think it **** have to pay 3 percent for using a debit card
Josh helped me pick a good set of tires for my vehicle. I’m really happy with my Escape hybrid. It saves me gas money. It has never let me down.
Thanks for taking me, even though I did not have an appt. Everyone was nice and the time waiting was not long.
Noticed a noise coming from the rear end. Checked the lug nuts on the rear wheels and both the right rear and left rear wheel lug nuts were loose (could turn with my hand). I had to tighten them myself with a torque wrench for safe travel. I believe when it had been serviced by Capital City of Greenfield they were not properly torqued.
Simple but very effective
We really appreciate Autumn's assistance in coordinating diagnostics and repair.
My truck has two open recalls that were not discussed with me. When I mentioned them, he gave me an answer that they were both on a repair as needed basis, however that is contradictory to the letter about the max tow axles that Ford had sent me. He replied that there’s a three to four month wait for it.
Take the vehicle to Greenfield as easier and quicker turn around as well they do a great job.
I've said it over and over Audrey sego is a great employee! She always gets us in and out with no problems! She is super easy to work with
Thank you for the great survice
Very friendly and efficient.
I appreciated how fast they got me in and got me out.
A big thankyou for always giving great service to our Fords!
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