I did not understand the charges and the rep could not explain them to me.
Gavin is great to deal with
Such excellent service! I’m was blown away by the blessing of getting an I inspection sticker done. Thank you Toyota for such excellence! Extremely pleased. They even offered a snack! Annie was so professional! A+ to her!!!!
Sincerely, Sharon Ardizzone
All staff were courteous and knowledgeable. I really appreciate the complimentary snacks and real time updates. It makes you feel that you are part of the decision making process. What’s not to like about free oil changes and inspection stickers? I like it!
Brandt & the rest of the service team helped make this entire experience a breeze. They had a rental ready when I dropped off my vehicle. I was in and out of there in less than 15 min (and it was super busy at the time.) Brandt was great at communicating & keeping me updated on their progress. While I did not originally purchase my vehicle from
this location, they treated me like one of their own in servicing it. Because I had such great experience, Lake Charles Toyota will receive my business in the future.
Matt is a great service advisor
Matt doing a super job and always very helpful and professional to work with. Thankful that he’s our connection to LC Toyota
They treat us like family!
3rd car from there!
Very organized and professional. Great customer care with refreshments. Thanks and merry Christmas
He has been my service advisor since I purchased my car. He is always very professional & takes good care of any service needs I have.
I went today for oil change, and an inspection. Sometimes I dread this visit every year because inevitably I’ll get a list of about $7000 worth of stuff that needs to be done. And it could be overwhelming. I understand because what a car is 13 years old and normally has a lot of wear and tear on it but I’ve taken care of my car. It only has 44,000 miles on it. So today I walked in and I was ready to say I just came for my oil change and inspection, give me your list and I’ll go over it and get back with you when I’m ready to do anything necessary. But today was different. He listened to me and didn’t make me feel bad about not doing anything else today. So I also shared with him. There was a woman in the waiting room area who had been there since opening and she hadn’t received any word about her car. He took note of what I said, and was going to reach out to her, even though she wasn’t on his list.
It’s that kind of action or kindness that will keep me returning to Toyota.
I’ve purchased three cars from Lake Charles Toyota. I’ll purchase my next one from Lake Charles Toyota. I’m hoping my 2012 RAV4 will go a few more years because I’m not ready for that purchase right now. But if this is the kindness and service, I keep seeing, I know it will be a good experience. Merry Christmas.
Very welcoming & friendly, great service
Angela and the maintenance workers were great!
Very happy with the service and how well they treat there customers.
Angela was very helpful and professional.
Matt is always attentive, courteous and accommodating. This is one of the many reasons I will continue doing business at Lake Charles Toyota!
Social