Awesome service and amazing communication.
I had my oil changed today, and this was by far the best experience I’ve ever had. From check-in to check-out, everything was smooth, efficient, and professional. The staff was friendly, knowledgeable, and made the entire process quick and stress-free. They kept me informed throughout the service and treated me with genuine courtesy. It’s hard to find customer service this good these days. I highly recommend them and will definitely be returning for all of my future vehicle maintenance!
Yvonne was very helpful. She should get a raise!
Yvonne provides amazing customer service. It is always a pleasure dealing with lc toyota
My new service advisor is absolutely the worst one I’ve had yet. I’ve purchased two brand new cars from you as well as my mother and we absolutely love Toyota Lake Charles. However… Andrea doesn’t return the ANY calls … very ugly, nasty attitude.. She acts very bothered when I ask for something.. when I know for a fact that my warranty is covered for my service on what I’m needing.. nobody needs to contact me. I did get in touch with Wool he got me all taken care of with someone else. But I would definitely appreciate a new service advisor. Thanks in advance.
Everyone was helpful and caring.
My only complaint was the wait time. I understand some days are busier than others. Gavan and the other technicians were wonderful as usual.
Great service very professional.Five stars
Picked up my Rav4 after battery replaced. Navigation system, radio, etc did not work (they were working when I brought it in). Was charged $191.73 for tests. $2700 to fix. Did not fix. Googled the problem, their remedy was start car, put in reverse for 6 minutes. IT WORKED!!! I already paid $408 for battery and a/c filters. Could have been a very expensive day. Simple google remedy $0. Your remedy $2900 with 3 month parts delivery. Maybe you can research these remedies.
My car was a mess when I got it back. It was only a week old, purchased from y’all, when someone ran into the back of me and I had to bring it in to get repaired. Repair took way longer than expected and I was so excited to finally get my car back and immediately had to go to car wash. There was a thick layer of dust all over interior and handprints all over seats, dirt on floor boards and pollen all over entire outside of car. I understand that the job is messy but even a quick wipe down and rinse would have made a world of difference.
My vehicle was not fixed. The paperwork said that I told them that the wiper fluid was not spraying. We NEVER said that. We said the washer fluid was leaking from a hose. We had video and pictures of the leak. The pump was replaced which was NOT the issue. Now I was told the hose is leaking, as I originally said, but that I have to pay for the part and labor because it was due to rodents. I do not believe it is rodents and am very dissatisfied with the service. I was not provided any proof that rodents were the cause. I believe this is so the issue is not covered by extended warranty
Always top notch service with professional people.
Was charged for window service not approved on the quote sent to me. I wanted to get a quote to fix the weather stripping and schedule to come back in two weeks as discussed on the phone. Instead, I was charged which I was willing to overlook if my windows were operating “as designed” as quoted on my receipt but they are not. I informed Angela, I asked to please send me a quote for what it would take to get them fixed properly and never heard back.
Always excellent customer service. GAVIN WAS MY TECH ,& HE WAS TRAINJNG SOMEONE THANK YOU
Michael was very friendly and helpful. He kept me updated on the status of my car and services were completed in an efficient amount of time.
Lake Charles Toyota provides a next level service experience!
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