Andrea is rude and I had to call multiple times to get updates on progress. Still unresolved, and bad communication. Would really like to change service rep and speak to someone who CARES.
I encountered the Lord's name used in vain, quite loudly in the service lanes. I didn't appreciate that. The actual service was good. I did appreciate the fact that I had previously scheduled service and received a text saying appointments were running behind.i was not able to be delayed that day do I had a heads up to reschedule.
Very glad I bought an extended warranty! Brandt always does a good job. Really enjoy the free snack bar items.
Gavan was more communicative than the previous time, which is a plus. I waited 20 minutes to speak with him at drop of when I was told he would be with me shortly. The major issue is that the inspection report recommended to replace two tires, but four tires were quoted in the price estimate. Sneaking in two extra tires is a horrible way to garner business.
BART is awesome and very helpful throughout every l experience
Matt exceptional employee
Gavin has always been nice to deal with.
Mathew hicks as usual always great and the best customer service person .
Very good service , quick and helped me with a loaner vehicle to get my truck serviced
Well done Gavin Guillory!
Andrea was quick and sufficient with helping me with all my needs she’s a great team member of Toyota
Matthew did a great job. He even took care of a little problem with the gas tank latch!
She was awesome and very informative and helpful!!!
It took a while for my car to get done. But your service department was extremely busy yesterday afternoon, so I understand
Customer rep was very nice, but over 2 1/2 hours for a scheduled oil change and tire rotation is much too long
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