Very pleased! In and out very fast. Entire staff is very accommodating.
I had a appointment at 10:15 and my vehicle wasn't taken to get looked at until 1 o'clock I was there for over 4 hours other than that the lady taking care of me was great thank you Andrea
I realize the world is full of impatient people, and at times I am one of them. However, I felt it quite unacceptable to have waited approximately 21 minutes for my service advisor. After waiting for 10 minutes in and near my vehicle, I asked the young man at the podium (who chalked my arrival time on my window) if I could go ahead inside to the waiting area and have a seat. He said no, that I needed to wait for my service advisor because he would have questions. Well, the question (the SINGLE question) was, “How many miles are on the vehicle.” Really? I had to provide that information? Why? When it’s clearly visible on the dashboard. Definitely disappointed with my visit today.
Highly recommended Angela Mancilla, Amazing communication, and explaining. Explain to me everything that would be done to my vehicle at services , and when I got my vehicle back , I ask her about any recommendations she would give me on paint chip, and was told about a pen . Which gladly helped ! Thank you so much Angela !
I am glad that I was helped by the service manager today but it should not have had me to go in and talk to him about the continuous issue I had had with the air conditioning. And with Nicole saying well as old as that truck is your going to have problems since I take my truck to get worked on there that did not say much about the service for that truck since yall are the ONLY people that work on it. I like my truck and it is in still great shape for as old as it is and I want to keep it its my choice if yall keep to up. Just because something gets old doesn't mean you have to get a new one. I remember a promise I made to myself when I got my first care in 1977 if I by a car I am going to try to keep it as long as I can. A rich man or women knows the value of a good truck. It's part of me as my hand or leg. Because without out it I can't work and without it I can't walk.
I am satisfied with work but a little frustrated with all the recalls.
Very professional and polite.
Very fast service today I was very happy..
Matt is a great service rep. Very courteous and enjoyed working with him. Will be back.
Wish I had know about cabin filter I would have had it changed also.
Barton was not there today. The last 3 hours of my time there today I was at the edge of the seat being told that they were almost done with my vehicle. Then they tried to hit me with an extra $540 to be paid when I was expecting to be paying between $100 and $150 for an alignment. They better not be expecting to get another Penny out of my pocket
I would like to request a new service advisor to be assigned to me besides Angela. She’s a terrible communicator and she disappears at every visit. I was at my appointment for almost 3 hours and she never communicated. Very upsetting and disappointing. Terrible service
I never met Gavin. I waited 30 minutes to be checked in. Someone else checked me in. They said Gavin was ****. Then I waited 2 and one half hours for a oil change and service plus a recall item. At noon I got a text message that Gavin was going to lunch and I could see someone else to check out. I went to talk to another rep and after he checked my car he said the service was completed but the recall was not started. No one ever told me the recall would take another 2 to 3 hours. I said no thanks. The rep that took care of me was excellent. I didn't get his name. Love the car. Not satisfied with the service today.
She was very helpful, courteous and understanding.
We appreciate the service. Thank you so muchfor fixing our tire and getting us on the road!!
Great service with Matthew as always.
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