My service advisor was attentive, knowledgeable, and kept me updated, making my service experience seamless".
She was honest plus she took the time to explain issues and gave repair recommendations which I was not ready to take on just yet.
Appointment was at 10:30am; I arrived at 10:01am; oil change and a drivers side door actuator was needed; took the technician till 2:10pm To let me know the parts needed to be ordered.
This was the second chance I’ve used this dealership with same exact results the 1st time. Shame on me for thinking it would be a fluke…
Full day wasted on an early oil change appointment and still have to take another day off to get the part installed.
My family has been customers of Lake Charles Toyota since 2007. Not only was Mr Hicks friendly and professional, but literally EVERY employee I encountered was very friendly. I drove away, impressed with the entire experience.
Angela was nice and helpful. Everything went as planned and I was very pleased with the service.
Brandt was professional, friendly, knew what he was doing, and was on time!
Brandt Nunez does a fanatic job with his customers, very thrual in taking care of you. Margaret M
Thanks for doing a great job !!
It was an emergency situation and they were able to schedule the battery test/replacement as well as routine oil change and tire rotation!
Angela was very professional and kind. I had an appointment and she was readily available both at drop-off and pick-up. She was warm and friendly, answered all my questions. This was the best visit I’ve had for car maintenance.
Andrea kept me informed of the status and everything was done to our satisfaction
We were satisfied with Brandt and his getting things done. The oil drain plug was not put on correctly and after finding oil in my garage, we had to go back and have it fixed. Brandt was very courteous, however, the mechanic should have done a leak test. First time dealing with Brandt and were satisfied with him.
Michael Guillory is a great asset to your company. He is always friendly, very knowledgeable, and always willing to help you. He makes my experience with y’all a great one every time I bring my car in.
Excellent service and best complimentary hot dog in Lake Charles.
Today's visit was given priority and within an hour my car was returned to me with problem noise solved. I am truly grateful for the good service. Thank you!
Once again thank you for your professional customer service
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