I appreciate being made aware of recalls and updates required to keep my vehicle in top performing condition.
Very professional, I was accommodated with a rental, completely satisfied
Gaven guillory is my service manager. He goes way past extra mile to always help me in any way he can.
Checking the vehicle in for service took almost 15 minutes, a little longer than expected. Everyone was courteous and helpful. I do appreciate all the amenities Lake Charles Toyota has in place for service customers.
I'm a little frustrated but that has nothing to do with the service or courtesy of the service rep. I did have an issue with finding shuttle service after my vehicle was dropped off. Thanks to Wool, on his day off, for providing a ride to work.
everything was taken care of
Very extensive evaluation of. Probleem
I called a day before my appointment (right before you guys are supposed to close) to ask Nicole a couple of questions about getting new tires. I wouldn’t have blamed her if she was even remotely dismissive bc of the time, but Nicole was extremely helpful and super kind on that phone call and throughout our appointment the following day. Thank you!
We had maintenance completed on two vehicles and we were done in a little over an hour. Convenient, courteous, and effi
It took to long just to get an inspection
I was the only one getting a inspection
Just a great place with great service!!
Very friendly and nice to me.
Just a reminder to let me know when the fellow who fixes torn seats comes
Thanks
Uhhhrmmm, he still needs a raise! :)
Mr Guillory is a very good service representative
Brandt was professional,accurate,and courteous.
Thank you for repairing my vehicle and squeezing me in without an appointment
My appointment was for 8am and my truck wasn't finished until 5.29pm. There is no reason a fuel line and two system updates/resets should have taken 9 1/2 hours.
Great service. Thanks Angela.
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