First, I would like to start off by saying the Matthew Hicks was excellent. He was helpful and very professional. Other than that, everything else was very unprofessional. When i first dropped my car off August 13th, I waited outside in my hot car with a sick baby for more than 30 minutes. My AC was out. That is why the car was hot. My original service advisor was on the phone for another customer and never came outside. I even asked the people outside if he was even coming. They kept telling me that he was on the phone and he was coming but he never came. My brother had to go inside to ask for a service manager in order for you all to get someone outside. That is how i meet Matt. I understand I didn’t have an appointment but no one should have to wait more than 30 minutes for someone to come service them. Matt handled everything I needed as far as getting the car fixed and a rental. When I received my car, my tire was on a flat. Matt was off that day, so i had to talk to another service advisor. I forgot his name. They stated that my car was not repairable and it was not you all fault. I was told my tires were 4 years old and the tread on the tires were old. That is why they were coming apart. I told them that I did not buy tires from you and those tires are not 4 years old. One of the guys from outside that is the second car that has came out the shop that was flat. So obviously someone in the shop is doing something to the tires like hitting something and are blaming the customer. And to top it all off. I was told that they did not have the first camera footage of when they first put my car on whatever that is called to lift the car. I just found that strange that you all didn’t have that footage. I was told this was my fault even though my car had sat at your shop for 2 weeks and a day. I waited over an hour just to be told that they were not covering my tire. So, I had to leave. I had not even left out the parking lot and my car had made a loud popping noise again. So, i had to bring it back to the shop. When i picked up my car on August 29th, I was told that the clip for the ac hose was not put on correctly and you all have to fix it correctly. When you expect that it would have been fixed the first time. Just like the tire wasn’t my fault. I think something is happening in that shop. I didn’t purchase my tire from you all. I went to another company. I asked them if that tire looked as if it were coming apart. They stated no. They also stated that the tread on the tires were good. It looks as if someone hit something. So I drove my car to your shop on August 13 but no one noticed a big hole in the tire until August 29th. I find that very suspicious. Like I stated before, Matthew Hicks was great. Everything else was a disaster. This was the worse experience I have ever had with Toyota.
Latoya L
Excellent customer service!
Matt doesn't try to sell me things i don't really need. I appreciate that
The service that I received was outstanding. And Lake Charles Toyota
Is the best dealership, They will do everything they can to correct the
My problem that I may have,I highly recommend Lake Charles Toyota to all
My family and friends, I love my 2025 Toyota tundra.
You might want to review your delivery back. There were several of us waiting while delivery guys were just standing around chatting. Finally the check in person saw us, got our service numbers and had the guys get our vehicles.
Very pleased with Mathew Hicks, would highly recommend Lake Charles Toyota to anyone looking to buy or have their vehicle serviced.
Mathew hicks is always a professional person .
Brandt was very helpful with answering my questions/concerns.Awesome job!
Service was efficient and completed in a timely manner.
Very nice attitude and made sure all my concerns were net. Very satisfied
The last three times I brought my truck in for service I have had an appointment and my truck is not been taking into the service Bay for at least an hour after my scheduled time and I have to sit there for 2 to 2 1/2 hours to wait on my vehicle to get serviced
Having a lifetime service was a benefit for me to buy the vehicle now it is the reason I'll probably never buy another vehicle from you
Christian did a great job making my wife and I feel great about the pur have.
Joey
Staff were helpful and friendly. They took good care of my husband and answered all his questions
Everything was excellent!!
I really appreciate how sweet and communicative Barton was he provided 10/10 customer service! Would definitely use him again as our advisor!
Micheal is a great people person and informative.
Brantz does a great job at explaining things concerning the service needs of my vehicle!
Anytime I bring my car to get any service on my car it’s always done in a timely manner. The staff is always professional, and courteous and friendly.
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