Angela Mancilla, and EveryOne, at Lake Charles Toyota were truly kind, and wonderful…
On time. Communicated. Kept me informed. Ti Ray service.
Thankful to God in all things and have toyota in Lake Charles, La.
Staff was friendly & I didn’t have to wait long
She was professional and the service was completed in a timely manner.
Mike, did a great job! Very informative with my car. Thank you for the great help!
But he was very nice in explaining at the end why it took my car over 3 hrs for an oil change! I am a 78 year old lady who has been ill, & it was a hardship to bring my car to Lake Charles, from Sulphur & took me 1hr bumper to Upper to get back to Sulphur! This is my 3 car from ya’ll & I have always been treated fairly but I told him I am not bringing my car back!I don’t like the system of texting me, I like someone explaining what is being done! I did not understand they were changing out recalled pieces!!
Since I’ve owned my Toyota, I’ve had a vibration in it. I brought it to y’all several times and y’all balanced it rotated. The tires said y’all couldn’t duplicate the vibration, but I could feel it and it never went away. Angela recommended that I do a force balance and while it did cost me $50 it was worth every penny my truck no longer vibrates. She is personable attended to the customers need I give her five stars.
As a Senior Citizen that I am, Michael always looks after my car with a priority of my safety on the road. He never tries to super sell anything.
Just services my vehicle as needed to supply me with a safe car to drive.
Thank you Michael Guillory, for your attention to excellent service and kind considerations of my pocketbook. ????
Brenda F. Hickman
The work was done thoroughly and promptly I would recommend to everyone to take their vehicle there
I was well taken cared of
I have been satisfied with the service provided each time have brought it in. The people are nice and helpful and willing to answer questions.
Annie was such a delight! She spoke so softly. I had some trouble trying to find the information she needed for the inspection. I kept apologizing and she told me not to worry. She also told me about the snack bar. Unfortunately I didn't make it there. Lol
Matt is always courteous and straight forward about maintenence issues..great man.
Thank you for fixing my tire. I was a nervous wreck with my tire broke Barton was very nice and professional taking care of me. Could you please send me the roadside assistance phone number,
Matthew is top notch! He makes every service visit an easy process!
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