Mr. Ruiz did an awesome job in keeping me informed about my vehicle’s status. He made sure I was happy through the process.
I am very happy and fully satisfied with the excellent customer service I received when I brought my car in for maintenance. The experience exceeded my expectations.
Vehicle still pulls on either side when driving.
Elijah was tremendous helping me take care of my needs very timely and effiently on an extremely busy day!
Thanks for the great service, Robert!
Jerry is awesome!!! Professional and gives updates without needing to ask
Robert was very courteous and professional about my mother’s situation.
Awesome gob Mr santos thank you!
Robert Melendez provided an outstanding service experience. He was extremely professional, knowledgeable, and courteous from start to finish. He kept me informed throughout the process, answered all of my questions clearly, and made the entire visit smooth and stress-free. It’s clear he takes pride in his work and truly cares about the customer experience. I would absolutely recommend working with Robert and Crown Lexus to anyone looking for top-tier service. Job very well done.
George did a great job, very nice and professional.
Mark was exceptionally personable and kept me in the loop regarding my service and future recommendations.
George was efficient and courteous. He also helped me understand my maintenance schedule for both of my Lexus vehicles.
I’ll keep an eye out for the survey. Thank you! Gerardo did an excellent job!
I made a service appointment specifically to get a bad 12 volts battery replaced which was confirmed by Lexus road side assistance . I went there 9:15 AM and waited 2 hrs and was told 12 volt battery needs replacement but battery still needs to be ordered . I had to go home and went back around 4pm to pick up the car. I looked at the new battery installed when i got home and the plastic protective cover for the negative terminal is missing.
Tony was great and very professional and courteous in all aspects of his work. Answered all of our concerns about the importance of the car.
Christian was so helpful! Very communicative and really took care of me and my family. He went above and beyond with his service and truly felt satisfied as a customer. I will only be scheduling with Chris moving forward!
Christian provided excellent customer service. He was honest, communicative, and took responsibility to ensure everything was handled correctly. I truly appreciate his professionalism and would be happy to work with him again.
Elijah Dominguez provided outstanding service. He made sure my vehicle was completed per the timeline he specified. Elijah was very professional, kind, knowledgeable, technically astute, and helpful. He made sure that I was comfortable during my wait. Elijah has a great skill set that suits him well for a future management position.
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