I have been going to Lexus for services since I bought the car brand new. This is my first time having a bad experience. First, you did not detect that the lights were not working during your inspection. But after I told you, there might be something wrong with it, you charged me $600 to change the bulbs. But when the car was pulled up for me to pick up, the right light wasn’t working. So I had to leave the car again. Then you want to charge me over $1000 to fix that light. All of this experience left me with no trust for your service. In fact, I’m not even sure if I paid $729 for oil, change, and light bulbs. I would like a refund of the $729. I already paid.
Faustino is kind, professional, and transparent with all the work my car needed. Everyone that has assisted me The last couple years has been terrific.
Excellent service! Thanks so much Helen!
Tony is the best… we love him
Always great service. Tony Hang is the best
Very friendly and professional service. The Mrs. White was knowledgeable regarding my services plan coverage and what was the recommended maintenance and Mrs. White kept me updated on the progress of my car.
Well I was definitely satisfied with the customer service, but my breaks are squeaking and I understand they said nothings wrong with the alignment but it still pulls to the right a bit
Frank was very polite and accommodating to me and servicing my car. I would recommend anyone to Frank
This dealer has very friendly staff! Such a great experience. Alyssa was very helpful with my maintenance and made sure I had clarification on anything!
Thank you Alfred for helping me out
Always great service
Like clockwork, expectations were met with great service and accommodations while waiting. Thanks to Alfred and team!
Chris Santos was a pleasure to work with. His personal attention was welcome and appreciated.He is a great representative of the Lexus brand.
Job well done. Tino provided excellent service. Lexus did an outstanding job
Tony is the epitome of customer service and you should be happy such a valuable employee.
Tech services are very good, high quality. Before start to replace two tires, I was told the cost $ $806 -$75, including everything, out of door. But the advisor try to over charge me twice. (Cashier asked $926, then $865,… ) finally I paid $800.62. If I didn’t pay attention the bill, I felt be cheated. I hope I got wrong feelings
Social