Like clockwork, expectations were met with great service and accommodations while waiting. Thanks to Alfred and team!
Chris Santos was a pleasure to work with. His personal attention was welcome and appreciated.He is a great representative of the Lexus brand.
Job well done. Tino provided excellent service. Lexus did an outstanding job
Tony is the epitome of customer service and you should be happy such a valuable employee.
Tech services are very good, high quality. Before start to replace two tires, I was told the cost $ $806 -$75, including everything, out of door. But the advisor try to over charge me twice. (Cashier asked $926, then $865,… ) finally I paid $800.62. If I didn’t pay attention the bill, I felt be cheated. I hope I got wrong feelings
My service advisor is a great person 5 star service
On my prior visit, the servoce advisor checked in with me frequently, including when my vehicle was ready. I was a waiting customer both then and again today. This time, my vehicle appears to have been ready for 20-30 minutes and I was only notified via text. Also, when I came in, I was offered several unnecessary services for my vehicle amounting to nearly 800 dollars. This was offered while my vehicle had just been checked-in and clearly without first reviewing the condition of my vehicle. I don't appreciate this type of dedication to maximizing the "sale" of services at my expense. I prefer honest assessments of my vehicle and what kind of service it actually needs.
Alfred is always very pleasant to deal with. My car was serviced in a timely manner.
unprofessional and overpricing me and accusing me of damaging my rim
Helen was very responsive and timely
communication
Mr Nungaray was excellent and great customer service TY
Mr. Temores was able to provide or find the answer to my questions and treated me with great courtesy and respect. He sets the bar very high for your team! I hope I can work with him in the future when I return for service.
Excellent service, as usual.
Michael demonstrated A+ customer service.
Good job George! Will see you on the next car service.
Great customer service. Always kind and respectful.
Alyssa was great!! Very friendly and attentive. She even helped me out on her day off.
Customer service in sales needs improvement. Asked to talk with Brian, sales manager. We waited 20 minutes, never acknowledged us, approached us or sent someone to us to give us an estimated wait time to talk to him.
I truly enjoyed Alfred he is so nice and so professional and very knowledgeable. I would definitely go back in hopes of working with Alfred again.
Your charges especially Labor is too high.
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