Thank you Alfred for an excellent advice and assistance!
Crown Lexus Service Department and Tino provided excellent service. Tino has taken care of our family and our Lexus vehicles for many years. Tino's customer service has been so excellent, I have been able to convince our other family members to buy Lexus vehicles and utilize the service and support services with Crown Lexus. As a family, we have purchased 7 different Lexus vehicles so far.
I will preface my experience by reaffirming that the service advisor who helped me was kind, and seemingly wasn’t able to escalate the matter that drives my rating, however my experience was pretty disappointing, nonetheless. The CarPlay feature in my 2021 Lexus IS 300 stopped working properly suddenly, causing recipients on the other end of my calls to inform me that they could not hear me while speaking with them over the phone. So I brought my Lexus over to the dealership for assessment and repair, only to be charged a $220 “diagnostic” fee for what all I needed was a system update for the CarPlay to work properly again. I feel cheated and ripped off by Lexus for charging me that hefty fee to perform the necessary update to fix a core feature of the vehicle to get it to work properly. I hadn’t done anything wrong. This fee should not be charged for something like a system update that Lexus should offer to begin with. This is not okay, and left me with a very sour taste in my mouth.
Tino goes above and beyond his job duties. I trust his judgment asking for new car salesman as well. I have 3 Lexus’ in my home and I only request Tino for each car when I need service
Always a great experience with Faustino!!!!
George is a good service provider
10 out of 10 Alfred provided me great customer service!
Customer services is great. They want to make you feel appreciated for choosing Lexus. They want to make you feel proud of owning a lexus
I absolutely appreciate and love Helen! She is so knowledgeable, helpful and kind. Honestly she keeps me a Lexus customer and being able to trust Helen, my service advisor makes a huge difference. I’m recommending friends to ask for Helen directly too.
Chris was awesome, talking about setting the right expectations with customers and offering great service.
Helen was excellent in her customer service and overall communication in regards to my situation and taking care of our car. I did not have an appointment because it was a sudden check engine light but they got me in and out within the day! She made everything so easy and this dealership continues to impress me. The best customer service I have ever received and I’ve worked with Alfred, Tino, and now Helen. Phenomenal team you have here!
George is very thoughtful and friendly, he fulfilled my needs and answered my questions with his efficiency and attentiveness. Especially when I had concerns about the diagnostic results, he immediately found the head of mechanics to explain the details of diagnosis. This visit is comfortable and joyful, thanks to all the staff that have helped me.
Tino was very courteous and professional throughout the whole process.
It was nice visited trip.
Good customer care and service. Job well done.
Mark always show professionalism.
He also addressed whatever question or concern i have.
I don’t like a 3% additional fee if bill is paid by credit card and not being told about this before service was started.
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