Michael is a good and professional service manager. He provides good service and answered all my questions. He is very pationce with his customer. Im satisfied with his customer service. Thanks Michael
Tony Hang is an excellent service advisor. He listens to customers’ concerns and makes one feel heard, welcome, and valued. In addition, he is very communicative of any issues or necessary repairs about your vehicle. Furthermore, he thoroughly explains the service, keeps the customer informed and up to date, and always goes above and beyond to ensure that the customer is satisfied.
Alyssa White provided great customer service. She was thorough and efficient. Very friendly and personable.
Thank you!
Thank you Mark Gray for 5 Star service.
As always the service Chris provided was tops
I was surprised to see a 3% credit card surcharge added to my service bill. While I understand businesses face processing fees, passing that cost directly to the customer feels unreasonable—especially at a luxury dealership. This isn’t about purchasing power or affordability; it’s about principle. I use my credit card for the convenience, security, and rewards, including cash back. Adding a surcharge essentially cancels out those benefits.
Unfortunately, this may push me to explore other dealerships or certified Lexus mechanics who don’t penalize customers for using a standard payment method.
Mark did a great job, fast, and friendly!
Frank was very helpful getting my Rx 350 serviced. Updated vehicle with full check up.
Tony provides excellent service. He is a good ambassador on behalf of Crown Lexus.
Thank you for your professional, kind service.
Frank was very helpful and professional at all times
Thank you for following up.
Frank was very professional and kind. Explained everything to me and was straight forward. I had a great experience like always.
Alyssa gave me top notch service, as usual!
Alyssa was amazing and helped us in every way possible.
Alfred Nungaray was Amazing and has always gone the extra mile. Yes I will fill out a Survey
Noticed that you were very attentive to customer.. Walked me to my car after explaining the work that had been done. I have been coming to Crown for five years always good service but today especially comfortable. Washed car and all.
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