I would like to know if there is a fix for the headlight issue that has been having so I don’t have to replace the headlight every month or two. Thank you for your help.
Excellent service, great team and facilities.
I was highly satisfied with the service and professionalism, especially for Michael Hilliard, and the mechanic staff. They were very good and got my vehicle in and out very fast and I am completely satisfied. Highly recommend Buckhannon Toyota!
Like the staff there. Always friendly and accommodating.
Timely, professionally, and friendly as always.
Excellent service as always
We are satisfied with the work that was performed. However, we believe the work had been completed several days ago as indicated by our Toyota app which showed when the vehicle had been moved. We were also informed by another Toyota dealership that it would probably only take three days to get the part instead of one week like I was told. After one week I had to call in the afternoon to see if it was ready. We will be buying a Toyota SUV this fall. We do not understand why it is so difficult to do business locally. When talking to the other dealer I was told thank you at least three times. I didn't here it once today when picking up my truck. In spite of the fact we believe we could have had our truck Monday morning, we are satisfied with the work. Efficiency and customer care can be improved though...
Always a pleasure working with Alicia. She’s polite, thorough, and knows Toyota trucks.
Nearly 4 hours for oil change, rotation and a rear view camera recall. The T-SB I requested was not completed. Upon getting in my truck to leave none of the cameras in my truck worked at all. I had to come back inside for it to be fixed.
Disappointed that I drove all the way from Morgantown for a recall fix but once I got there, I was told a part had to ordered so the recall fix could not be performed. Why would you not order required parts prior to scheduling me for an appointment to fix the recall. This is very poor preparation and customer service and I a very frustrated with my Buckhannon Toyotas’s service department experience. This should be how a recall is addressed and fixed!!
I was completely satisfied, your customer service was very much appreciated.
Prompt...no wait
Very courteous and friendly
Great representative and efficient service. I am completely happy with my service today.
Everyone is so professional in the service department. Thank you for making it an easy process.
For some reason the initial inspection of my car and its repair didn't start for over an hour after my appointment time. After that problem was solved, all went well.
The employees were polite and it didn’t seemed like it took very long but when I got home I got a message I think saying I needed a new air filter. If someone would have told me while I was there I would have gotten a new one.
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