Nice people they seem to care.
I have already been in contact with Kip regarding my disappointment with the service provided and for the extra charges which weren’t warranted. He is supposed to get back to me by tomorrow regarding the issues.
She was great greeted me properly, also checked into my
Toyota Care and took the extra step to verify with a manager that her information correct. Although my Toyota care has expired and I had to pay for this oil change, service was speeding and exceptional. Thank you heather.
I have multiple times requested my deceased husband's name be removed from the account and I continue to get all correspondences in his name. I requested that the computer be checked and reset if needed because my preset contacts change randomly. I also requested that the service today be billed to Hinzman Auto but had to pay. A coworker brought the van in for me and wasn't certain of all the details. I had spoken with an associate a few days ago when the appointment was scheduled and he was informed of this and supposedly documented everything.
The service was excellent! I really like the videos.
Was able to schedule appointment quicker than I thought and was taken in right on time and they are very professional in everything
A thorough job was done by Alicia & mechanic.
Very professional and helpful
Thanks Alicia for your great service.
Everyone is always professional and makes sure everything is done correctly. Thank you
It is still not shifting properly.
****-****-xxxx
Friendly staff. Good service
I guess because truthfully I didn’t understand what were needed - never even opened the hood to look but maybe I should tomorrow! Thank you for fixing tho whatever were wrong!
Heather was friendly and nice and the service went very fast I was completely satisfied with the experience
Total time for the recall fix was miscommunicated so that was a little disappointing. Instead of communicated 2 hours, once we arrived we were told it would be 4 hours. We were offered a ride to an area location so that was appreciated but it was not something we decided to do.
All employees offered excellent customer service.
I cannot remember the names but the gentlemen that appeared to be the manager was very personal and great! So was the younger gentlemen with blonde hair from Florida originally. As someone who works in customer service and hospitality, I loved seeing the great service offer led. Well done!
I would like to know if there is a fix for the headlight issue that has been having so I don’t have to replace the headlight every month or two. Thank you for your help.
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