The team that we worked with to schedule our maintenance was very helpful, however the team that did the maintenance overlooked comments from us to examine or inspect things - like the windshield wipers or my request for a state inspection. As a result our visit was over 2 hours with me needing to correct things we had mentioned.
He didn’t reset my tire light. But the cost just to change fluid was over $300.
Also wanted to fix timing cover and would have to take engine out and would be 4,500. That is an unhear do go amount. Just to fix a leak.
Alicia is the best and needs a big raise!
Was supposed to wash vehicle and did not same as last time service was although very quick and service personnel was great
Pleasant and quick service:)
Mike did excellent communicating along the way. Accommodating with the various needs communicated. Mindful of cost as he went along. Vehicle fixed in a timely fashion.
Always satisfied with your guy's staff!
He listened to my concern and engaged the right people to investigate the issue. THIS is why I choose to drive from Fairmont to this service department. Outstanding customer service and professionalism is experienced across all levels of this operation. I trust this team to help me make sound decisions that impact my family's safety on the road. Thank you, Buckhannon Toyota Service Department!
Alicia is always a pleasure to work with.
Alicia is very personable and was great to work with.
I got service fit for a king.
You guys are the best!
Thx, your preventive maintenance is second to none
My appointment was at 3. I showed up early. They had my vehicle done by 215. Awesome service as always!!
Service was outstanding Michael was very professional and accommodating. He answered my questions thoroughly if I had any. he is a major asset to Buchannon Toyota.
Alicia was great as always. I especially appreciated her taking the extra step to share what they saw as needing attention with my brake pads.
Thanks I appreciate there service department
I am happy with the service I received.
Excellent service as always from the Buckhannon Toyota technicians. Alicia Harvey was extremely courteous, knowledgeable and efficient in providing top notch customer service. Much thanks and appreciation for their great work!
I will explain by phone, I'm at work and unable to talk at the moment
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