Always pleased with the service at Buckhannon Toyota!
The remodel really makes for a comfortable place to wait. Which usually isn’t longer than scheduled.
Once the new Tacomas are available with a 6 foot bed and 4 doors, we can talk trade appraisal!
Job well done. the wait time was great. Completely satisfied!
Excellent customer service.
Very quick and friendly visit, Keep up the good work guys!
Excellent and professionally done thank you so much ☺️
I needed to get my parking sensors recalibrated due to deer damage and replacement of the sensors. I told Michael when I arrived to hold off until I could reach out to the body shop to arrange payment. I went outside and called the body shop about half an hour after arriving and arranged payment. I came back inside and Michael was busy so I spoke to Patrick and told him to go ahead and have the technicians recalibrate the sensors and send the bill to Hitts. He told me that was no problem he’d let them know. After 2.5 hours of being here Michael let me know the truck was done and he knew nothing about the sensor calibration nor did the technicians. After being here for two and a half hours I had to reschedule another appointment for a different day when it could have all been completed at once if Patrick had followed through with letting the technicians know.
After arriving at 2:00 pm on Saturday without an appointment, the service advisor and technician changed my oil and rotated my tires in less than 45 minutes! We are very grateful for their work!
The parts and service reps are fantastic. Great experience!
Was very fast and efficient kind got me in and out before my appointment time
Easy to get appointments and as always exceptional service.
They did a great job and everyone was really nice to to me and Mike told me to come on down and they would take care of it for me and they did too me that is a great thing to know that you All have a great service center to do what needs to be done w
Staff was friendly and service was completed in a timely manner.
Very polite and professional
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