Zach was great to work with and very accommodating for me with my young kids in tow.
Friendly and great service
When staff called me to make the appointment for me to get a second key (since i was only given one when purchasing a new prius) i was told it would take 30 minutes. Specifically he said "we say 30-45 minutes to be safe, but it will only be 30 minutes." When I dropped my car off, again, I was told it wouldn't take long. It took 1hr 10 minutes, twice as long as I was told. When it was approaching the one hour mark, and I asked about my car, I was told staff never say it is less than 1 hour (accusing me of being wrong). Then, when my car was ready and brought up, staff were too busy talking amongst themselves about non-work things to even check me out. I had to ask to get my car back, they then tried to play it off "oh, they just brought it up" when I had seen staff drive it up, drop off the ticket and keys, and the other staff just ignore it while they were having their conversation.
Good job need 27 point report please
Very good service as always
Service department did a great job, my problem is with sales and Toyota in general. I bought a tundra 1794 because I wanted the best technology available.. I wasn’t told the entire tech package would stop working at 2000 miles and I would have to pay a 15.00 a month ransom to get it working again!! When I called my salesman he said to bring it in and let him know when I would be there where he could have a tech guy look at it. I tried to let him know my appt by leaving two voice mails but didn’t hear back… I waited around after my service was done for him to arrive but he wasn’t any help with the problem. Also the stated MPG for the tundra is grossly overstated… as founder of two national organizations I feel compelled to warn my membership in an email blast Monday morning outlining my experience with Toyota and apologize to them all for recommending Toyota to them in the past making sure they all realize that the tundra I purchased resulted in a horrible purchase…. So sad to see this happen since this is my 5th tundra since 2007 and I have certainly been happy with all the others and the dealers!!!!
Great service. Staff are friendly. Always courteous and make sure to communicate thoughtfully and throughly about their findings. recommendations and actions.
I was waiting on my tires to be rotated for an hour and 45 minutes
Yes! I feel I was treated with kindness and respect on my visit to have my car serviced. Thank you for a job well done.
Very professional and personable made sure all my concerns were made aware so they could be addressed by the mechanic staff. She made me feel comfortable.
Fast efficient service as usual. Thank you!
Ashley is the best. She’s very personable, great communicator and always takes good care of us.
Very happy with the service.
Very fast, easy to use online service to approve fixs and pay. They were very nice and did as requested. Would highly recommend.
Service was well done but took a long time- 2.5 hours.
Best service I ever received at a Toyota dealership
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