Definitely prefer Capitol Toyota of Salem, even tho I know someone there is responsible for my window not rolling up. You wanted to charge me an arm and a leg to fix it, and didn't even carry the part. Feel like it was a waste of my time
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Everyone is so friendly and helpful. No high pressure sales.
The techs said my engine are filter was in the red to replace immediately-I felt based on the picture that it wasn’t even in the yellow and I just breathy replaced it. Also, I told two different checkin guys I don’t need a tire rotation but they did one anyway (I just bought a set of new tires). Also, the invitation from Shelly didn’t get passed on to the checkin or checkout people.
I wish you would have given my wife a hard copy of the colored report you texted to me. Maybe you can mail it to me because I cannot print from my phone.
Everyone is always friendly and helpful. Service is top class!
Tommy is a great compliment to your service dept. He is always eager to help in any way possible and makes sure our vans are taken care of
Very polite and fast service
Thank you to Tommy for all his help and kindness during a very stressful car fiasco! Everyone else that I interacted with were friendly and ready to help as well. I learned my lesson by taking my car to a non Toyota authorized mechanic to do an oil change, which went horribly wrong. I will be bring my car here from now on! Thank you!
Nick and Adrian were in communication with me about my vehicle and the needs as they were diagnosing what needed to be done. I really appreciate how understanding they were and I felt it was genuine.
My car has been serviced at this facility for eight years now, and today was the first time the associate did not check in with me after the initial assessment. After I agreed to the repairs, and after waiting two hours, I checked in with her and found out that I needed to wait another hour for my car. I would not have minded if I had been alerted earlier when it made sense for me to go home and wait for a call that my car repairs were done. Very disappointing service. I hope it is an isolated
Incident.
I really appreciate the management team that listens to their customers and train their employees to do the same thing five stars again the guys in the service department knocked it out of the park brought the truck in from camping in the forest for 5 days and it came back beautiful
Wonderful searvice always!
Oil change took to long. I asked after 1:30 and she said the key just got dropped off but the not on the paper work Sapir was dropped 40 minutes before. There was no report about tires, brakes etc. I have been bringing my trucks here for years and seems to get worse every time
They were just not prepared to do a simple repair on my vehicle. It was lwt me look or it should be ready soon or its a bit longer.We drove two hours for this appointment. Someone in management needs to call me. I've never been disappointed at Lillard Toyota. Today I was. Not happy with the quality of work. As a former manager I really dont like hearing I dont know. Thankyou
Nothing against my service adviser, he did great! But I just feel like lots of stuff gets lost in translation. Someone different checks me in, I tell them my concerns, my advisor I tell later on the phone and it seems most the info was lost from what I said at check in, and then having a middle man between tech and my description of the issue has some translation lost in that. Things would have been smoother if I could have actually talked to the tech to explain my issues and what I’ve done. Lots of diagnostic was wasted on something I could have told them wouldn’t have worked, or I could have gave them better explanation and gave them things I have tried or what I have witnessed but everything seems lost in translation which in turn makes me feel like I wasn’t heard and my concerns weren’t cared for properly.
Information shared timely in a professional manner.
The service for an oil cgange was fine. However, it was mentioned that the air in one of the tires was over inflated and per the service person could "pop going over a pothole". Instead of taking a moment to let the air out for the proper inflation, the service person allowed my child to get back in the car and drive. After calling me and unsure what to do, he then took it to Les Schwab who fixed it for free. It's just very upsetting that your service recognized there was a problem but did nothing to fix it, despite a kid driving the car.
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