Nicholas is always kind, thoughtful, and professional. Your Service Department is truly the heart of your dealership’s success. They are always willing to accommodate me, even without an appointment, because they understand that my work requires flexibility.
Nicholas always does his very best to help me, and I am sincerely grateful for his dedication. Please extend my heartfelt thanks to him. He is a great asset to your team.
Dylan was very good about keeping me updated on the progress of the work that was being done on my truck. The one thing that I would like to point out and hopefully this gets back to Dylan, he apologized to me about the delay with the completion of my work even though I had no expectations on how long it should take, it will take what it takes. He told me that he would contact his “boss” about maybe providing a little discount for the delay. I said that wasn’t really necessary but he moved ahead with this anyways. In my book, the fact that he actually felt the need to offer an apology was more impressive to me than the discount (which was appreciated). I appreciate the team effort across the board, thank you
I was well informed throughout the process and received recommendations for current maintenance as well as future suggestions for maintenance.
Took care of all of our issues, and serviced our vehicle. Thanks guys, you are all AMAZING!!!!
Rosa was lovely and kept me up to speed on my service. Very sweet and courteous. Kudos Rosa
Nick was great. Thank you for the wonderful customer service
Not sure why it took a whole day to replace a radio head unit that looked like it paid .7 hours.
Nicholas was awesome and it was so easy to work woth him and he was great as he talked to me on the phone and then my wife handled the in person stuff it was very seamless and easy for both me and my wife he was fantastic
Appreciate the great service you and the dealership provides, keep up the great work!
Very accommodating and professional
Took forever to get parts, a loaner vehicle at no charge would of been nice
Always a good job with the service!
Knowledgeable and well informed
I was told it would take 1.5 hours and I’d get an inspection report about half way through. After 2 hours I didn’t have an inspection report so I asked about it and they hadn’t even started my service. In total I waited for over 3 hours for a simple air filter replacement. Usually they are so fast and communicative, I heard multiple people say service was understaffed and has been for sometime, which is totally fine, but don’t schedule normally when you are understaffed. When I called for my appointment I had lots of availability and would’ve been happy to come on a day when you could compete my service in a reasonable time.
Nicholas listened to my needs and followed through to make the necessary fix happen within the promised timeframe.
Reading the paperwork on the phone is ok but getting the colorful checklist as a hard copy is always helpful for future reference. When you have to approve or deny a service on your phone without any technician or service adviser to discuss it with you isn’t very helpful in selling your additional services. The video is a nice touch but goes way too fast. Not everyone will appreciate the value it brings if you have to go back a few times to recall what was said.
Came with concerns and questions, left very pleased with the results. All questions were answered. Very happy. Thank you!
The difference between night and day compared to the last time I brought my car in for service and software update.
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