Great work by the service team. Well installed and zero issues.
Very helpful as I came in a bit before 5 and they got me back on the road. Really appreciate it.
I feel comfortable going in there and I know they are honest
Work was done as said and kept on time. Very pleased.
They made an appointment the same day I called when I thought my starter went out. They went over and above to find the problem. Just a battery.
The staff there were incredibly nice and friendly. They answered all my questions quickly!
Good job. No attempt to upsell. Always feels honest and I will always get my there
Friendly service from start to finish. I appreciate all the staff that work here. Always a pleasant experience.
I called to make an appointment for my battery that keeps dying. The lady on the phone informed me that it would be covered with my extended warranty. I get to the dealership for my appointment and they tell me 2 hours for an oil change and to look and test the battery. Ok that is fine with me. I asked when I dropped my car off if it was covered and they said yes but they will look into it. 2 hours later I ask when my car will be done. They tell me that the oil change is done and they are just now putting my battery on the trickle charger and it will be another hour 1/2. 3.5 hours later they inform me that my car is done and the battery is not covered. Ok thanks for letting me know 3 hours later… why even test it if it’s not covered!! Then proceeded to ask me if I wanted them to give me a quote for a new battery… NO THANK YOU if you won’t warranty them.
Was a little frustrated that I waited 3.5 hours for an oil change when they could have told me that the battery wasn’t on my warranty from the beginning!
They were very professional and easy to talk to.
Everyone was so nice from when I was greeted at my car until the time I left.
Dylan did a great job communicating and getting our van fully serviced.m!
⭐⭐⭐⭐⭐
I recently had the pleasure of visiting Damian Lillard Toyota, and I must say, my experience was absolutely outstanding! From the moment I stepped onto the lot, I was greeted with a friendly and welcoming atmosphere.
A special shoutout to Thomas, the Service Manager, who truly went above and beyond in providing top-notch service. His professionalism, knowledge, and commitment to customer satisfaction were evident at every turn. Thomas took the time to listen to my concerns, thoroughly explain the services needed for my vehicle, and ensure everything was completed in a timely manner.
Not only did he address my questions with patience, but he also provided valuable insights that helped me better understand my vehicle's needs. It was refreshing to encounter someone who genuinely cares about their customers and takes pride in their work.
I left the dealership feeling confident and satisfied, knowing that my car was in excellent hands. If you're looking for quality service and an exceptional experience, I highly recommend Damian Lillard Toyota and be sure to ask for Thomas. He's a true asset to the team!
Thank you for a fantastic experience!Cc
My wife took our car to get a oil change and that a half hr at most she was there for about 90 minutes the car was already completed and done and they failed to let her know or reach out to me and let me know tru text I was very disappointed in the service and it was very unprofessional of this to even happen in my opinion
Friendly efficient service.
T.Marion was competent for his part of check in. However, I believe service was slow today. From what I could see (observing from the outside) it seems the service department was short a few technician’s
Not sure what was going on. For future vehicle appointments, I will
Trust efficiency of personnel will be better.
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