Tommy is the best!!! Salvador thank you for the videos of the inspection!!! You guys rock!!!
Thank you!
I would like to clarify that I am Heidi associated with this particular Tacoma. Evelyn is my daughter, also with a Tacoma receiving service with you.
I did appreciate the attention & the work getting done so quickly!
Thank you again.
I am pleased that he went the extra step and put in a new filter and headlight! Thank you ! I did not know they needed replacing do one less stressor for me as I drive from Wa coast to go to ???? an Leward for s a ll my service. Thank you! People are friendly, competent and pro-active. Thank you
Very knowledgeable, friendly and helpful!
Would definitely recommend this Toyota dealership to family and friends.
Thank you so much!
Jim and Anita Hall
We were told the brake flush would take one hour. After waiting an hour and half. I checked with the service staff. Our key and paperwork was sitting at an empty desk. I would have loved to not wait for 2 1/2 hours for the service and brake fluid flush.
Five minutes before me asking about the status of our vehicle, my husband requested and received a ride home. Lots of guys just standing around chatting much of this time. I was very satisfied with our first service there.
Thanks for asking.
Angela L
Your staff provided excellent communications and service. Thanks Jeff
If your technician rotates the tires then please mark it so on the vehicle inspection report.
You don't need to contact me. Austen Barker was abrupt and not hospitable. Then, even after we talked over the phone, and we filled out the paperwork, and I did the online approval, he still had the service department fix the struts that I had not authorized. Luckily, you have a young service provider named Thomas who is very upbeat and customer focused and he made sure I wasn't charged for the unauthorized service. I think Austen needs lessons on customer service.
Friendly staff. Kept me updated on my service. I would appreciate tickets to the next Blazers game. Lol thank you
Service was quick and the representative was very nice, professional and very helpful. Thank you.
All my questions were answered and Thomas volunteered to look up information on my car. So pleasant, I was “wowed” by how he listened and understood what I needed, simply by the concerns I had. Unlike other dealerships I’ve been to, I felt the main objective that Damian L. Had, was to make sure my concerns were cleared up I felt I could trust them. Even Patrick L. My salesman checked on me to see how I’ve been liking my car. I will drive the distance to stay with Damian Lillard.
Getting the cover to the side mirror replaced has been one issue after another along with blaming me (the client) for them ordering the wrong cover the first time. Not sure why the wrong cover was ordered the second time. Hopefully the right cover will come in now. There has been a lot of our time wasted and hard feelings created.
Very quick and extremely nice people. Glad i bought the service agreement!
If you would like to call me, I am happy to give you my feedback. ****-****-xxxx. Jody Kemple, Rachel C
Check the comments I made when I checked the service inspection report.
First of all I am a previous employee of Mac Toyota. I am a UTI graduate and ASE certified technician. I worked at Jim Doran Chevrolet for years then Toyota for years back in the 90s. So I know a thing or two. Last time I was there I was told I needed an engine air filter. I decided the replacement because I get a parts discount through the company I work for. I went to the parts store the next day and bought a new filter. I went to install it and pulled out the old one and it looked fine. It looked new in-fact. I had to drive back to the parts store and return it. Not right on the up sell. When picking up my truck this time I find greasy hand prints on both fenders and the hood. It’s a white truck. How could anyone miss that. I drove it by back in and showed it to a service person and they offered to wash the truck if i would wait another 30 minutes. I waited then walked out to see my truck in the wash line still. I went to look at it and the prints were still there but a little better. But still there in white paint. Some detailed asked if it was my truck and handed me my keys. When I got in the truck I could tell it wasn’t washed well ether. Apparently no one told the detailed it was there to get the greasy hand prints removed. For a 100$ oil change and tire rotation with a 800$ up sell attempt. I drove from Newberg and left it all day. I don’t think I will be back. I will do the service myself or find a place closer, more convenient and less expensive.
There used to be a more detailed report including tire depth and brake inspection. I would like that to come back.
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