Thomas was great and really kind to me. I did not have a problem with his service. I do have frustrations with the fact that my car’s back hatch is not latching and I mentioned this. They said if it doesn’t malfunction in an hour, technicians have to move on. I get you have to follow a schedule, but I don’t get why I don’t really have access to a whole section of my car even though I came with a video of the issue and mentioned that it has refused to latch 3 times in the last 2 weeks, once making me late to my job. Nothing was done about it. It would have been nice to be offered an alternate solution. My car is not working properly and it needs to be fixed before my warranty is up or else I have to pay for it out of pocket which seems wrong. I brought it in within the warranty’s guidelines. I did what I was supposed to do and with some online research and the admission of the gentleman who checked me in (I believe that was Thomas but I could be mistaken), this is a common problem with the power doors in Toyotas. I am frustrated and would love to have my car fixed.
Thanks for servicing my Toyota.
I rely on this car for all of my transportation needs.
Thank you for figuring that out.
It took a while but everyone was very nice
They were able to do the work and he was able to get it done quickly, which saved me money. I appreciate all your help.
I was very satisfied with the service.
John did an excellent job! He was very helpful and courteous. I am impressed with the excellent customer service at the dealership.
Ive been a customer since 2022 and wouldn't go anywhere else. ISAIAH was friendly and knowledgeable.
Thanks.
Sincerely,
Doc V. Wilde,
Can't read documents texted to phone (without yet another app???).
Excellent customer service. John went out of his way to take care of us. Kudos.
Excellent customer service today!
Very good service! They dropped me off at home and picked me up when service was done. Treated me very nicely.
Fantastic service from Tommy! Thanks for making the experience so easy and fast.
Because of the shuttle service it was so nice to play games at the Senior Center rather than wait at the dealership while our car was being serviced.
Everything went ok with the appointment.
All is well. Thnx for good service, as always ????
I brought in a 32 year old 4Runner to have an 18 year old open recall work done AND I was treated like a customer that just purchased 2 new vehicles Austen & Kassi in rentals treated me like I was made of Gold, it's rare to experience such excellent service these days
Thank You! Lane R. Campbell I intend on letting others know , I've already started !
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