Good service, I’d like you open early.
I was treated promptly and respectfully. I appreciated being able to have my dog wait with me. He even had dog biscuits provided.
Julie, Fred's wife
Everyone was truly professional and helpful. They made my experience so enjoyable. Thank you.
We sat in your service department 3 hours one day and 5 hours the next because our air pressure light was on. It finally got fixed but I am exhausted and my back hurts so bad!
I asked them to look at my tires as the light was on. They apparently filled them to Spec but it is unclear if they looked at them to determine if I had a nail or screw. They were quicker with the oil change which I appreciated but told me they no longer accept the free oil change contract that I bought when I purchased the car-I just wish they would have notified me
We have a life time agreement for oil, Filter, and tire rotation. We were told that when getting our 30k maintenance today this amount would be deducted from our bill....OOPS..NO. Lillard Toyota has decided not to honor these agreements any longer. Reason, previous ownership...and Lillard Toyota isn't making money? Poor business practice. And, is it legal????
The young gentleman who checked me in and out was superb. I wish I remembered his name. He checked my car afterward to see if the tail light worked and to see if the windshield wipers worked quietly. They did not so he tried a couple of things to see if the screechie sound would go away. It didn’t so he worked out in the rain and put on a new set of wipers. The new ones worked perfectly. He thought it was possible that the person who worked on my car may have missed that step. Kudos to the young man who helped me. Staff like him are part of why I come back for service and someday for another car.
Would have liked to have the car washed.
Very happy with the service! The detail shop did an amazing job cleaning my car!!
Over the years we have appreciated the quality of the service rendered here plus it’s always a plus when everyone is so personable
I do not intend on returning for future service at your location. I dropped my car off at 9 am on 10/30. It was in for a service and a fuel pump recall. When I dropped my vehicle off, I stated I needed it back by 3pm and that I also did NOT want my tires rotated as I had just had that done. I was told that I would be contacted by 2pm if it would not be ready by 3pm. I never heard a word. I arrived at 3:40 pm to retrieve my vehicle. 40 min after I stated I needed it! It was STILL not ready, yet I had not received a phone call. So my children and I waited until 4:15 for the car to be done. Upon completion when I received my statement it specifically stated that the tires had been rotated despite what I told the gal when I dropped off! So after I left your facility I had to take it back to the tire facility I had previously had my tires done at and have them put back into the proper location!
Everything was completed in an efficient and professional manner.
Always good...love the donuts
Very very nice man. Polite and friendly.
Service was great but it was way past our scheduled appointment time (about 1 hour, 10 minutes) when they finally got our Highlander into the service area. Not sure what caused that; no one acknowledged why & we didn’t ask.
Social