The parts manager Steven and Austen were amazing and made my experience a great one!! I am very satisfied with the results and am glad I chose Toyota!
Consistently great service thank you
When I made the appointment to have new tires installed i was advised that this was a two hour job. Timing was important to me as I had a 1230 appt to keep. I arrived at 10 AM. The job was not finished until 1:30. During those 3 1/2 hours that I sat in the waiting room I was not kept informed of the delay. I had to specifically approach the desk at noon and ask about progress which is when I was told that it was taking longer than expected. I therefore missed my 12:30 appt. This service dealership has disappointed me on my last two visits.
As always the staff was friendly, welcoming and quickly had my vehicle in for the issue. Everything was handled and I was back on the road in about one hour. Thank you.
Larry
Last time i came in for an oil chage there was a coupon discount aavable but your service rep acted like he did know anything about it .. I was sitting there for waiting for it to be done and them giving the discounts to others. At the timpaument he said he didnt know anything about it . I pointed out the coupon sitting on his desk . Got the discount. This time i had scheduled a 30,000 i come in for the service and get told only an ooil chsnge was scheduled and f hey are short staffed ,could not do the 30,000. If i reschedule they would give me a discount . I reshceduled fot the next day. At time of payment i menetioned the discount was told yes 10.00 $ . WTf is that ok fine whatever . I didnt even get that on my bill . Im very upset i feel that your shop is dishonest and I will not return to you guys .
The service team members I interacted with were Great ?? Salesperson Anthony was pleasant and personable as always ????????
Would have been nice if I could have been called ahead of time to let me know at the time of my first appointment on Monday that service was 1-1/2 to 1 hours behind because of a lack of lube technicians. Would have saved a trip in if I could have just rescheduled by phone.
Thanks for having donuts available for us!
Your team is always so nice and accommodating!!
Not ethical to go back on your word.
Truck was done in 45 minutes, but waited 45 more minutes until I had to prompt the service department to get to give me the results and billing. I was waiting at the location and saw the service conducted and truck parked until I said something.
Appt. was 11:30; it took 2 hours and 40 minutes for an oil and wiper change? No one came to the waiting area to explain the delay and no one apologized for it. The only thing done with urgency was the appeal for payment!!!Apparently, customer service is not your strongest skill. Now I question your workmanship!!!
They didn’t finish the job like they said they would and now l have to waste a half a day off to take it back in. Other than that, very polite, it’s hard to explain on a survey questionnaire
From making the appointment, to the drop off and the pick up your team was exceptional and from here on out I wont take my car anywhere else!
Very nice, informative, and helpful in answering all our questions!
We would recommend this dealership to family and friends!!
Thank you very much
Jim and Anita Hall
Bro did his thing runs like dream
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