Thanks, Isaiah! Appreciate your clear communication & efforts to schedule everything & get insurance inspection ????.
Thank you Austen for your wonderful service!
Jdn was keen,helpful and for one of my questions he anticipated my next question commented he knew it!!! Like his attitude.
Isaiah was very friendly, went over our inspection findings, and was a pleasure to work with.
The service today was wonderful.
John was great and very patient with me in understanding what I needed to get done with my car!
Quick fix for the oil change leak. Thank you!
Very nice . Good service. Thank you.
Isaiah was professional, polite, and prompt. The service took the amount of time Isaiah projected and was a seamless check out process!
Thank you!
You always do a great job. You are trustworthy, and fairly priced. Thank you. Judy B
One question?
Looked like two…
I am hoping for a follow up call from Isaiah as i have a couple questions. Thank you!
I ordered a right rear passenger seat belt during Covid. You guys gave me the center rear seat belt which is the wrong one. I returned it but am told you can’t take it because it is too old and no bag. So I asked to order the replacement and was told it was done. A week later when I picked up my truck I find out it was not ordered and the parts group refuses to comp me for ordering the wrong part. And apparently they are incapable of ordering the correct part.
Excellent service, as always.
Isaiah was rude, assuming and condescending with his feedback regarding my request to conduct further investigation into an issue my car has had. I am beyond frustrated with this and feel that I will be taking my business elsewhere from now on. Just because I am a female does not make me ignorant. Just because my car is new does not make me inexperienced with the engine or transmission type. And as I have pointed out many times before at Lillard Toyota, my daughter is a mechanic and a service manager for another company. She would never allow her techs to behave like this. I would not recommend Lillard for anything except as a last resort.
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