Very infomative and treated very courtesly
I am pleased with the service on my Toyota, it was timely and thorough
Brought my Tundra in for service and while it was being worked on I was informed by Isaiah about an hour later that the service was complete and that I was done. I liked that he kept me informed about the service.
They misplaced my keys, kept trying to give me the wrong car, had me sign for someone else car and Im not sure that anything was done and when I first got there I had been waited for the ONE employee to finish the a custom ahead of me, he started to turn to help me as some jerk came up to the ONE employee and I was basically blown off because the jerk was highly prized customer, my first visit was extremely unpleasant
The service I receive was outstanding.
Thomas has been one of the most outstanding service advisors to help me with my vehicle and all its repairs him and Isaiah have been a god send from repairs to new tires to my tiny being replaced after it was damaged by your techs I’d give him and Isaiah an 10+++. For their service in my Camry and also my wife’s rav4 we have serviced their. They are the main reason I keep coming back for my services there. So please make sure they both get a big pay on the back and a big thank you for their work and service excellent customer service everytime we come there
Thomas has assisted me multiple time and I always get excellent customer service. I appreciate his candor and approachability. 5 Starts!
Mostly very positive. Great work at a good price. But in at 12:30 and out at 5:30, if not later, is pretty taxing for a 90-minute job. Hope that’s a very rare exception.
Was there for 2 hours for general maintenance. Way to long.
Service team members are always polite, friendly, and professional.
160 for diagnosis? That’s ridiculous. I waited two hours for service and They said everything looks good. If I took the time to take my two years truck for service , my expectations were to fixed it. I left and my truck still trembling. Im not going to pay 160 for diagnosis and on top of that pay for the repair. I’m in shock and very disappointed.
Amazing team from parts to service. They worked together and exceeded my expectations. Many dealerships could learn a lot from visiting you.
Great service center and excellent work. I am very pleased that my issue was resolved and done in a timely manner. Thank you, Tommy/Thomas, for the updates on my service status.
The gal who helped me went up and above to help me today! Thank you so much for excellent service! ????
Tommy went above and beyond to keep me informed what was going on with my vehicle,,He was polite, friendly and is an asset to your team. I would also like to mention Kassandra too she was a sweetheart. Thank you to your team for their great service. I would highly recommend.
The service department was thorough. They were polite and helpful. I will follow up for needed repairs soon.
Max is nice, smiles, has a good memory, efficient, excellent customer service. Can’t do better than Max.
Michaela was awesome!! She is a great addition to your service team!!
She was professional and personable.
My only question is, Isn’t Matt Pearson a little young to be losing his hair? Are you treating him well?
I had talked to the manager the day before about some issues I had concerning the service and payment and at the end of the call he said he would see what he could do to help with this visit, then I never heard anything from anyone the day I came in. Not a word. And then the person I was working with went on lunch and was passing me off to someone else and said it would only be a few minutes. My car sat outside for around 35 minutes and finally I decided to check on it and sure enough it was done and the paperwork was there but the keys weren’t. So I was essentially forgotten about. I’m not “mad” about these things, but from the paperwork I have, had I gone to I-5 Toyota I not only wouldn’t have paid a diagnostic fee for a problem we already knew the answer to (based on the notes from the Toyota service print out on the car that I brought in to Toyota to review) but I also would have been given 50% off for the issue. So, if this happens again, with the fourth door, I will be going there for my service even if it is extra driving.
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