Feel confident in letting you guys take care of our cars. Thanks!!!
Efficiency. Over an hour and a half for a scheduled oil change. Nicholas was distracted with conversations with coworkers over finishing paperwork and sending me on my way. While I watched my car be move and sit for 15 minutes after being finished. No donuts. No coffee. 8:45am appointment didn’t leave till 10:35.
Oil change was completed in an hour and a half.
Not too bad
They were so great! I paid online but they ended up refunding me a significant amount because it was actually covered under my maintenance plan. We’ve now switched to Damian lillard Toyota from wilsonville decided we feel like we get better service here!
Great service. We absolutely love the service we received
Emmalea Drew was a pleasure to work with. She began the process for our service appointment and was more than helpful in accessing further assistance with a technology problem.
We were disappointed that it took months to get the part.
I was told the my car battery was the issue but I went to Les Schwab and got it tested and they said there was nothing wrong with it
The memory function for the driver’s seat was reset. Very frustrating. There’s no reason for it and readjusting the seat takes time. Driving down the highway is not the time to adjust the seat. It’s irritating enough that if it continues too happen I’ll consider going elsewhere for service.
Emmalea greeted us promptly and treated us kindly. We were checked out by another individual. He was kind as well. The waiting area was well kept.
Thanks! I’ll be back in $5k miles.
Gracias,
Margaret
Very good communication from this employee. I appreciated working with her she did an amazing job Top Notch great personality.
Emmalea alerted me to a cancellation for my RAV 4 servicing this morning. I had called because we were making an emergency trip to Spokane and wanted to be sure that our car was safe and ready to roll. She was so kind and efficient.
She’s a credit to your business.
Thank you,
Leslie T
This was the second tire rotation I had been on my new 2025 Land Cruiser. The first it was not done per Toyota manual, I went back in to let the service department know and asked that they make a note on my account to please follow the manual next time. This time again it was not followed. So I had to wait an extra 40 minutes for it to be taken back and done right.
For the record Toyota says to that spare is to be rotated in each to and another tire is the removed to the spare. It I remember correctly front LT moves to rear RT, rear RT > front RT , front RT > rear LT and rear lt to spare.
Quick and friendly service!
Marty to the extra time to diagnose our media screen on our 2024 Toyota rav 4. Frustrating as it was he used do diligence trying to reset the screen.
Team did a great job and completed the work quickly. Suggestion I have is when someone spends over 2k, maybe offer a complementary car wash. It would be a nice gesture to do.
Tommy was super helpful getting me in and getting things rolling on my truck. Jason was the mechanic that worked on my truck and I couldn’t have asked for a better guy to work on my truck. I’m a gearhead so I’m very particular about who I let touch my vehicles and Jason really knocked it out of the park. Highly recommend Tommy and Jason through Damien Lillard Toyota. Thank you guys for a great job and gaining my trust. It’s not an easy thing to do and you’ve done it.
Completed on time and efficiently
Took my car for an oil change but asked if I had done the 40K mileage check up and the woman did not know or could not answer when using her tablet. So I agreed to service to include the oil change most importantly. When I came back with ride provided 4 hours later, a fuel injection and filters had been replaced (I approved of the filters being replaced). I had not agreed to the fuel injection ? I was kept an hour but in the end, the oil change happened and a different gentlemen helped make it eight and did not charge me for the fuel injection. In addition, he found a coupon for the oil change. In the end, it was a mix up that was corrected appropriately which I appreciated.
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