Jake
Is a very professional & effective service provider. I have worked with him for at least 8 years now and he consistently reliable and effective. He is an asset to your organization
Thanks
Jake has been our service advisor for over ten years now and he has always taken good care of us. He is the main reason we continue to come back.
Thank you for the follow-up. I was very happy with the service I received. Jacob did an excellent job—he was professional, knowledgeable, and made the whole experience smooth and stress-free. I truly appreciate the quality of work and customer care.
I’ll be happy to share this feedback in the upcoming survey as well. Thank you again
Jake is the best! Always takes such good care of my car and so easy to work with!!
Jake was wonderful. Had knowledge about Volvo vehicles and left me confident my car was in good hands.
Antonia is very attentive, communicative and always has a smile on his face. Love working with him.
Didn't like customer service at all
Ali was great as she normally is. She takes good care of my car. But I do have a comment on Arrowhead’s payment policy of charging 3% fee on credit card transactions. That’s the first time I heard about any merchant I dealt with, let alone a luxury car dealership like Arrowhead, charging a fee on credit card payments. That’s unpleasantly surprising. Let me leave it there.
Antonio and your team do a great job taking care of my volvo service needs. Thx
Everyone is always very professional and helpful.
Antonio did a great job getting my car in for service on short notice. He walked me through the entire process and delivered as expected.
Ali was fantastic! She handled everything perfectly and professionally. She is a great asset to your dealership.
As always, Ali is wonderful to work with!!
Tony and everyone I encountered were absolutely amazing! Tony was courteous and explained everything a great detail. I was extremely happy with the service. I got thank you all so much.
There were recommended services and none were even discussed or reviewed
I am always thankful for the service I receive at Volvo Arrowhead. Specifically working with Ali.
She is the reason I use Volvo to service my car, buy tires, etc. She is always professional and keeps me informed about cost and options. She is efficient and focused on giving me the best experience possible. She makes sure I have a loaner when possible or a ride if needed and is always quick to schedule me as soon as possible. I trust Ali and with her assistance, I am confident I receive the best service possible.
Thank you Allie
Ali is exceptionally knowledgeable and professional yet very affable and enjoyable to be around. She is a credit to your organization.
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