Richard B. from Arrowhead Volvo service department is honest, courteous, and thorough. He goes out of his way to provide excellent customer service. I'm very happy having him as my service advisor. Thank you!
Antonio was very professional, kind, and helpful. A great experience!
Brought my vehicle in for sensor issues over a month ago, was told everything was fixed and charged almost $1900. Got the vehicle back and nothing was working still, in fact there were more issues. The car started locking itself randomly throughout the day. Brought it back to have issues fixed and never had it back for weeks. I was then called and said nothing could be fixed and on top of that wouldn’t get any refund for the issues I paid for that were never fixed. On top of that when I picked my vehicle up the right turn signal is now malfunctioned so I have no turn lights. I was sent this survey on Thursday and only got the vehicle back today so not ever the surveys are done right. I also had numerous calls from salespeople wanting me to trade in after I said no multiple times. Quite easily the worst experience and service or lack thereof I’ve ever experience with anything.
Antonio did a great job walking me through my tire options. Thank you.
Everything was absolutely perfect. Thank you for all that you do!
Ali Crissman is the consummate professional and quite knowledgeable… Always willing to help and get answers to questions that I have
Service Writer was great!! Parts department service was great!! But when I picked up the car, On the driver's door was a rubber mark down the door about 10 inches and a paint chipped on the door. I have a before video showing no chip. Richard in Service said he would take car of it.
Ali is fantastic! Great customer service
Ali was awesome and a pleasure to work with, thank you Ali!
They said it would take 4-5 hours for a simple oil change then 5 hours later I went up and asked for an update and got told there are still a few cars ahead in line
Antonio provided excellent customer support
Jake is great! Easy to work with and he kept me well informed.
I received a text stating my car was done when I arrived they hadn't even started the tire repair. Richard was rude and unhelpful. He said it would be 15-20 minutes, it was an hour and I got a loaner
Jacob was able to get my car service completed sooner than I expexted especially since I didn't have an appointment. Completed the work I needed and identified some that I wasn't aware of. Jacob did a fantastic job. Completely satisfied Jacob has always taken great care of my vehicle! Excellent work!
Jake rocks- he’s the service king!!! Give him a bonus
We were completely satisfied with the way Ali scheduled our service and repairs. We really appreciated her expertise in addressing our concerns and seeing that the job was completed on schedule. Ali is a valuable member of the Arrowhead Service Dept.
Richard kept me informed on the status and had the service fixed within a day. Excellent service and communication. Thanks!
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