Antonio is so friendly and efficient. He's a great asset yo your company.
My service advisor, Randy was great. I own 2 Volvo vehicles (a 2013 XC70 and a 2025.5 XC90). I’ve had both my vehicles into your dealership for service multiple times. Randy was absolutely the best service advisor I’ve had at your dealership ever. He was kind, professional, easy to talk to and easy to understand.
My only frustration was with the loaner vehicle. I’m thankful you offered a loaner, but the car was filthy. There were crushed m&m candies in the center console, cup holders, arm rest, floor and door pockets. The vehicle also had a foul smell and didn’t have as much fuel as I was told it would have. I was going to just ignore it rather than complain but decided if the candies melted, it would make an even bigger mess in the car and I didn’t want to get blamed for it. I went back in and told Randy and he promptly came out and cleaned the areas I pointed out to him. Unfortunately there was more than I had originally noticed. Again, Randy was great but I doubt this filthy car accurately reflects the image you want for your dealership.
Jeff, it would be nice if you could annotate my customer record as a Volvo Club of America member. Your Volvo competitors in the Phoenix metroplex offer members a 10% discount on service. Thank you.
The invoice #244143 fails to state that I have lifetime warranty on parts and labor for the replacement of right and left side upper and lower control arms. This promise persuaded me to permit this Volvo dealer to perform the replacements.
Antonio was very knowledgeable and friendly. I would recommend him as anyone’s advisor on their vehicle.
Jake did a great job of keeping me updated throughout the process!
Very happy with Randy and his team.
Ali is a true delight to work with and provides great service. Thank you Ali!
Fantastic as always and many thanks for bringing the RDesign current and perfect!
Jake does everything he can for us.
Jake is fantastic at his job. He is helpful, friendly and precise in his explanations of the work on my car. I have worked with Jake for over a decade. I come back to Arrowhead Volvo for my car purchases and service because of Jake Johnson. Even though I live in Gilbert, Arrowhead is my go to for service and my 5th Volvo over 35 years of car buying.
Remarkable attention to my needs. Really enjoy my xc60 AND my service advisor.
Jake is always professional and knowledgeable and strives to ensure of the complete satisfaction of my vehicle repairs.
Excellent service from Antonio!
Antonio did a great job keeping me upto date and also making all the necessary adjustments
Great job and very respectful and good manners hire more like him
Scheduling via the website was easy and convenient. Allie was great throughout the process.
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