Service was unable to be complete because service person thought he had the part but they didn’t have it so what should have been a 1 hour appointment. Went for 5-6 hours before the person called me and the car had to stay overnight. This isn’t the first time I’ve had issue like this and I will be taking my car to the other dealership in town from now on.
Got my vehicle serviced and on the way to the house the tire pressure system started an alarm after it just got serviced
Great experience as always. Thanks!
Dropped my car off at 9am. Told probably 3 hours (noon). Work completed at 4pm. Told bill was $749.95 plus tax. I scheduled online thru website where it states $581.96. Had to go back and forth to get the price they listed on website.
Volvo Arrowhead has a great Team , I trust with my vehicle. I always get top notch service.
Jake has been my service rep for many years and I always enjoy the good service I receive.
As always Ali provided great customer service.
I received excellent care. Thank you!
Ali is the best. Friendly. Thorough professional.
Antonio is always excellent and I trust him each time I bring in my vehicle. So nice to have assurance and his awesome attentiveness.
Dropped my car off first thing in the morning with plans of getting a loaner vehicle. Planned my day around that. When I dropped it off I was told no loaner vehicles were available- I should have been told this in advance. Thankfully a Lyft was called for me to take me home. I was told my service would only be 2-3 hours. After 5 hours not hearing from anyone, I called to get an update. Alli told me it would only be another hour. 2 hours later, I tried to call back and did not hear from Alli for another 50 minutes. My car ended up staying over night, which inconvenienced me completely the next day as I had to go to work. I am extremely unhappy with the total lack of communication. Volvo dropped the ball on this one.
Antonio pointed out to me that I could get a wheel alignment at half price so I had that done and upon its completion he explained to me the results in a way that I could understand. He came to me in the lobby several times as progress was being made on my service call. It was a pleasure working with him.
Ali always listens to any concerns I have and ensures they are addressed. In addition, I enjoy working with her!
Volvo and Ally took car of me and my vehicle. Nothing but good things to say. Thanks for everything.
Jake Johnson is the quintessential service advisor and a credit to Volvo Cars Arrowhead as is wonderful mechanic Scott, whose last name I have unfortunately forgotten. As long as they are there, I will continue to be a customer, even though the dealership is an hour away from my home.
Antonio was great, as always!
My service was done 1.5 hours early. Excellent service.
I had my service on Tuesday which included about $280 of work. N Wednesday I got a certificate in the Mail from Volvo for a $25 credit for any service. I would like the credit applied to my Visa card on file. A please confirm this will be done. I can emailor text you a copy of the certificate.
Ali is great. I have been working with her for a long time and she is great at communicating what is happening and making sure I understand.
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