It’s a third time after serviced my Alfa in your location (St.Pete) that I didn’t receive any paper what was done. Every time the person who takes our keys promises us to send them by email never does. Very disappointing. We are still waiting for the paperwork
Doug was great! Very helpful and attentive
Excellent service and friendly atmosphere as always
Douglas delivered outstanding customer service, and I couldn't be more pleased. He is incredibly professional and solution-oriented. My visit today was a genuinely positive experience. Although I hadn't met him before, it's clear that he is a game changer for this business!
Outstanding service, thanks Mick! (Apologies if I misspelled)
My rating is based on Mick who picked up for James Berry who left the dealership abruptly and rightfully so because his follow up skills were atrocious. My car was with the dealership for three weeks for a simple repair.
Your service team need to keep the customer updated. You all had my vehicle for over a week with little to no communication until I requested the GM name and phone number. Also having more loaners available would be helpful. I was without a vehicle and then promised a rental from enterprise with no outcome. Communication is key. Thank you for your time.
Excellent service done. James went above and beyond what the service request was. Very satisfied.
Friendly and experienced service
Very satisfied
James was very helpful and attentive. He was a pleasure to work with.
Took very long to get the part and the tariffs did not commence yet so how is it going down the road to gets parts in the future if needed
Service manager was polite resourceful made sure to check on me and that I was comfortable during my wait time. I received a courtesy car wash and clean. Very grateful service was great.
Excellent customer service!!
For the money we pay for service the simple things should be automatic.
I'm really frustrated with our service so far. First and second service they didn't reset the timers. I had to bring the car back (40 miles each way) to have that corrected. I had issues with the shift buttons and they said it was corrected. It wasn't so I asked them to come get the car.
Nobody showed up when promised. I ended up bringing the car back in for the shifter replacement.
My latest service they overfilled the oil. I called and they said bring it back. It will only take 30 minutes. I drove back (40 miles each way) and spent 2 1/2 hours before complaining and finally got the car back still giving me the warning because they said they couldn't reset it without another hour to reset everything, or I could just drive it and it would reset eventually.
You tell me, does this sound like a good experience?
I understand my choice is limited but I will be looking for a new dealership.
Quality of service from Tony was first class . I was very impressed .
I liked the previously lady we dealt with. But super happy to meat Tony who is even better.
I was very happy to learn that you finally got rid of Seth. It was a disappointment that you got rid of Mike however, when Seth took over everything went downhill, and I refuse to come to this dealership, I dreaded bringing my car in for the recall because I thought Seth still worked there and I stopped bringing my car there because of Seth I was pleasantly surprised to me Tony . He is great very knowledgeable. Very concerned with what customers have to say and very eager to make your visit, pleasant and asking tons of questions about how he could make my next visit better.
I’m so glad to meet TJ and the service department and that you made that change to him. What a breath of fresh air.
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