Madalyn was great! Highly responsive, communicative and went above and beyond!
Horrible experience from beginning to the end .
Paid $300 for nothing. Was told it should be an hour diagnostic and made the appt. Traveled an hour to get there and when i arrived was told it would be 2-3 hrs and they couldn’t even get it done that day. I was Ubered home .
Then after having it 1 1/2 days i was called and told they needed another $618 to diagnose. On top of $259. When i asked why i was told there are several trouble codes and they need more time then an hour. I said “i thought it was 2-3 hrs?”
I didn’t approve the $618 extra diagnostic and Ubered myself back to get my car to take it to another dealer.
Never was I told that it would take that long or they couldn’t get me in that day, or there could be an extra fee for diagnostic. What I left with is the same reading my free OBD reader that I had at home read before I left and nothing more. In fact when i check out I asked the SM to put the codes on the receipt and he said “why they don’t tell anything” .
My $300 was completely wasted - but I’m sure he will tell you different.
He kept telling me things like. We don’t work for free, I don’t know when your car will be done being diagnosed, etc. He could give me no estimation of time for even the diagnosis.
With no loaner and having to work this is unacceptable
Annual service opportunities, in my case, appear to be a sales effort rather than client engagement and satisfaction.
Further, starting from my request at the time I made the service appointment, one month in advance, I requested a check to ensure that the plastic belly pan under the engine, that had been identified as damaged a year ago at the service visit, was available for installation.
Again a week in advance in advance of service, contact with service representatives I reminded, but on the day of the service it appeared that I was starting all over again, but an assurance to investigate was provided.
However at bill payment time no mention was made of any sort it regards to that part and of course it was not replaced.
Madalyn is ALWAYS fabulous! This wasn't an easy fix but she really made it as painless as possible!!!
EXCEPTIONAL!!!
Make sure you don’t fire Madalyn. She’s a keeper. And you guys f$&#ked up when you let Mike go…..just saying
She was the absolute best!
Madalyn is an excellent advisor.
Satisfied, as always, Madeleine goes above and beyond!! Forgive me if I spelled her name wrong,
Thank you so much. Madelyn is very helpful, genuine and a pleasure to work with.
Thanks!
I am not satisfied. When I came in I could adjust the ride height of my Maserati Lavante to the lowest setting and drive in that setting. Now, when I put it in the lowest setting, it adjusts when I go over 15 MPH to a higher setting and won’t stay in the lowest setting as it did when I brought it in. I need this corrected ASAP.
Alfa st Pete always above and beyond
Madalyn provided exceptional customer service—she’s a valuable team member of the dealership.
From start to finish, the best service I’ve ever had, you guys nailed it! Madelyn was pleasure to work with, thank you so much
Madison, I hope I have her name right, is spectacular!
She’s a great service advisor, whatever you do don’t lose her. I spent 25 years in the automotive industry and I know a good employee when I see one. We also had a great experience last month getting my wife a new car. I’m still looking to replace my Giulia with most likely a high line SUV. I’ll check with you all when I’m ready.
Worst customer service ever! I’ve had Mercedes, BMW, and Audi my entire life. This guy you have that is running the service shop, is the worst guy ever. Talking to clients with attitude and he thinks of himself something. He is a **** and he is lucky I did not go off on him this morning. I would never be back to your location. In fact, I will never deal with Alfa Romeo or Maserati anymore. You got your chance already!
The service was completed . My car was clean and they sent me home. Perfect!
The service was fine. The behavior of one employee working in the service department was truly disappointing. I voiced my concern to the service manager who told me that he would “handle it”. I hope he did because surely you don’t want women that walk through your service department to feel as uncomfortable as I did today. I felt as though I was walking through a high school or prison instead of a luxury car dealership.
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