Madeleine is exceptional and she is the sole reason I keep returning to the dealership for service.
The service was great. Getting a hold of the service department before and during the service was awful. The communication was awful.
Recall completed happy with service.
Madelyn did a great job for me. Got an oil change done on short notice and fixed my struts too. Always like the carwash too. Happy customer here.
Madelyn is wonderful to work with. Very professional and customer service oriented. Always exceeds expectations. Thank you
Dave Wissel
Madalyn and the team are always top notch. Thanks!
Once in for the service all was quite smooth and professionally done. My only issue was that the recall could not be scheduled on-line which meant having to endure multiple calls without the phone being answered or a call-back. You’re servicing high-end vehicles and the access to service manager should be equally top notch.
Madalyn was fantastic as always. Very accommodating during my wait and assisted me with various items even though I did not have an appointment.
Thank you
The service was exceptional. From my phone call to schedule the recall fix to leaving with the problem solved your t am was helpful, and did not make me feel wrong for calling the customer ring service center. An exceptional team who seem to go abov and beyond to help their customers: I will be switching to your service center for all of my Aloha Romero’s service needs:
Arranging the Uber to send me to go have lunch while my recall was being addressed is a nice touch!
Your staff took great care of me.
Can’t say enough good things about them!
Madalyn is great. Kept me informed, arranged for the loaner etc. appreciate the great service.
His service was exceptional. I was out of town and needed to go back by Saturday at 2. He took the car at 815 am and I had it back by 1030 am. He was in contact throughout and I just felt he went above and beyond. Customer service of this caliber is rare today and he should be commended for it!!
Thanks,
Glenn
The professional that I dealt with was awesome
Doug was great and answered all my questions. I I left 100% satisfied and felt I was treated
Good to have Madalyn back to work with Doug to provide the best service possible.
Doug and Madalyn are awesome! We drive from Wesley Chapel all the way to St Pete because of the honest, professional service from your service team. We definitely recommend your dealership for both sales & service!
Thanks again!
Daniel N
This was my first service appointment at Maserati St. Pete. Everything was great from reception to release with a clear explanation of what was done
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