Nice dealership. Happy with service. Wish you had some Alfa merchandise for sale, shirts,hats. Would have made for good x-mas gifts.
Madeline was awesome. Nothing else to say.
Madalyn was very helpful; also, Alexis who made the appointment was also very helpful.
My only complaint was that I dropped the car off at 9 AM and your service technicians knew that I was waiting around and the car wasn’t ready till 2:45 PM. That’s a long time to sit in the lobby.
Alexis was very helpful and friendly. She kept me notified of the progress of my repairs. Thank you.
Your team was courteous,consideration and efficient. Madelyn sawyer was very helpful and knowledgeable. Everyone was professional and made my experience less stressful
Thanks
to everyone involved in this process.
No work was performed on this service call - it was a Saturday, and only an estimate of needed maintenance & repairs was prepared due to time limitation.
Madalyn is very helpful and efficient.
I was disappointed that my car said I needed an oil change after only 3400 miles. When I asked after the recall service and oil change I was told that my car didn’t need it but it was done anyway and that I didn’t need to bring it back in until 13000 miles even if the car says I should. It feels like I wasted $280 on a service I did not need. I would have expected to be told that this was not required before service and just have had the recall performed.
The vehicle was towed to you on 11/27 and not completed until 12/3. I called several times, left a message and never got a return call. The hourly rate of $350.00 per hour for installing a battery is very expensive to me. I was NOT happy with the service.
Madalyn never disappoints. Another job well done.
Madalyn has always done a great job. As far as the rest of service and parts not so much.
When I got into my car, my cell phone holder was sitting in the passenger seat. Someone obviously knocked it out of its spot and didn't bother to put it back. Whoever did it should have known better and put it back where it belonged. I showed Madeline and she took the time to put it back in where it was supposed to be.
I dropped car off for service and brakes Wednesday Did not have parts
Said parts there Friday No call No text
Monday we called ask about the car. The service dept never answered
Called sales and they walked over to tell them to answer phone
Ask to be connected to Tony. Got voice mail, left message and
have yet to hear back from him
Waited again till Tuesday and went to pick up the car Never ask me about making appointment to get car back in
It’s like a lot of miscommunication
Excellent and courteous. I will always use your dealership!
Everything was fine. Alexis was very helpful and informative. She kept me informed on the progress and let me know when it was done. She finished up with a car wash and took me to my car. Thanks for a stress free experience
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