Rick was kind and helpful, explained everything. And
Did his homework on my warranty so I left happy.
Rick provided excellent customer service ????
Good communication.., all fine thanks
Rick Segovia is attentive to detail, explains the procedure and the expectations.
He is calm and positive, thorough and has good connection with his customers.
He is a positive representative for Toyota.
I always ask for Tod when having my Toyota serviced. He’s efficient, personable, straightforward and gives me the information I need with to proceed with maintenance and repairs with minimal fuss. In fact, working with Tod is one of the reasons I’ve been consistently satisfied with my experience here!
First time dealing with Tod,he was very helpful and professional. He gave me all the information i needed. Thank you Tod
I didn’t make an appointment but they were really nice and super quick!
Thank you so much for excelent job .
I was overwhelmingly satisfied with Michael’s customer service! He was quick to respond and answered every question I had with a smile!
100% would take my vehicle to this location again.
Awesome service. Daniel was very helpful and knowledgeable. I didn't think we needed so many repairs, but Daniel walked me through it and it all made sense.thanks
John was great. He updated me on the entire process. Highly satisfied
I brought two fobs with keys to be programmed; the keys got cut and programmed but for some reasons the fobs could not be. I discovered that they don't work once I left Toyota and called Michael back. He then spoke to the mechanics and informed me of the issue. It should have been communicated to me within those two days that my car was at Toyota, and I would have said to not do it. My main goal was to have remote fobs, NOT the keys. There is a clear lack of communication, and I was overcharged $300 for the job that wasn't done. I would like to ask for a refund.
John is a fine permanent addition to your team. Good work!
Tod was very thorough in his explanation of the services. He accommodate us in our time constraints and suggested services in the future that made us aware. Tod gave very good customer service.
Also Tod gave me some good advices when I picked it up. Toyota Goleta has good team.
He is efficent job done in timely manner
George was super responsive to my needs. He got the team to get the work done in less than an hour. I really appreciate that as I was coming from out of town and did not have a ride.
I have yet to be provide a solution to my problem
Y’all sold me a 10k car, within 2 days of me driving it I noticed the interior lights didn’t work, I was told “that must have been missed in inspection”
Now less than 30 days after buying the car it now needs 3k of repairs to run. Y’all sold me a lemon and are trying to profit off of me
Very good service, attention and on time!
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