Michael was fantastic. So helpful and kind. Makes me want to come back to Toyota of SB. The only thing I don't like is that you don't accept credit cards - or charge a fee for them. For a large company like Toyota that seems inappropriate.
Rick and Brian were extremely helpful and efficient!
Great people and great service.
Thank you.
Michael and the team are well organized, friendly and professional- we appreciate you!
Rick is so darn good at his job. He always goes above and beyond. Rick is such a good communicator. Hope you treat him well. He really makes getting my car serviced such a pleasure.
People are lazy and have no respect
Was sent a message part way through the service for some recommended additions for tire alignment for new tires when my tires are only half way through their lifetime. It was confusing to me and felt borderline fraudulent to try to get me to add that on to my service at this time. As a result I will be skeptical of future additional work suggestions by SB toyota
Jon was a pleasure to work with. Fast good service. He provided me with a loaner car so dealer recall notice could be fixed.A very good service manager.
I brought my vehicle in for repair, and Rachel was great throughout the entire process. The vehicle was fixed under warranty, and Rachel took care of everything, and made sure I was kept in the loop. Thank you again.
Excellent service with a smile ☺️
I am a very senior customer. Rick helped me by explaining all aspects of the service on my car and aided me obtaining an Uber ride home with a voucher
The service agent lied to me repeatedly and the paperwork said that my tire pressure was set to the manufacturers standard, but it was not. The manufacturers pressure guidance is 35 psi and my tires were reading in the 40s and they were all different. Over inflating tires is a serious safety hazard. So not only did the paperwork misrepresent the work, but it put my safety at risk. It leaves me, wondering what else was either not done or misrepresented. The tire air pressure is the only thing I can verify and I’m gonna have to take it to a tire shop and have the tires examined. I cannot possibly trust future service at your dealership.
Mike was very helpful in keeping me up to date with the repairs. Was fixed quicker than l thought it would be!
Love the communication text
The service on my truck was excellent, but regarding the person who handed it back to me—I asked a question, and he simply ignored me and walked away. That was definitely poor customer service; improving in that area would be great. Thanks!
They skipped me and the lady in front of me and helped customers behind us first. I would recommend serving people who get there first.
Great service and my vehicle was ready before my requested time!
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