Rick was fabulous! The service was slow. And the surcharge on the credit card is an absolute insult.
Tod was very nice and helpful and got my car problem fixed extremely quickly.
It took 25 minutes to be checked in, and even then they had to change who was helping me. Everyone else in the line before and after me was seen before I was. At pick up, there was no acknowledgment that I was there waiting, and he wasn’t talking or making eye contact with the customer he was actually working with, just silently typing in the computer. Tod helped me check out and that was efficient and pleasant.
George Jimenez is an excellent advisor excelling in technical expertise combined with a warm and caring demeanor!He very best representative of Toyota Santa Barbara!
Sincerely
Nancy C
As a longtime loyal customer. I was extremely disappointed that I was not informed by my new Service Rep that Toyota of of Santa Barbara no longer accepts personal checks, and there was no notice posted to that effect. This led to a very difficult and embarrassing situation when I came to pick up my car sad that the personal service I have always enjoyed at Toyota of of Santa Barbara no longer seems to be the standard. I will be taking my business elsewhere in the future.
10/10 would get serviced again
It was a pleasure having Rick as my service advisor. He explained the proposed service, gave me an estimate of when my car would be ready and called to tell me it was available for pick up. Additionally he told me of a recall on my car and called when the parts were received and made the appointment. Then when I forgot that apparently he gave me a courtesy reminder call. Which allowed me to get the required work done that day
Excellent service and customer service all the time!!!
Awesome work Tod. See you next service.
We were extremely satisfied with the service. Alejandro was very helpful. We were supposed to be heading home to Eugene, OR and our battery died.
Alejandro and Jaime both were extremely helpful to get us back on the road.
Thank you Gentleman!
Alejandro was great, super hard worker and kept me up to date on the vehicle. You are fortunate to have good people like him working there
Tod made the process very easy. Will be back!
Excellent service and everyone is courteous!!
Completely satisfied with the service department. Very puzzled by the appraiser who wouldn't talk to me at all after appraising my car. I had to insist on obtaining the appraisal hours later only to receive a lowball offer compared to other dealers. Toyota Financial services told me I could go to other Toy
John was great! One of the best I've ever dealt with.
John was friendly and helpful in explaining the service that my car required.
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