I have always been impressed with the service at Santa Barbara Toyota. I get great service, excellent communication, and prompt attention.
Thank you for meeting my needs today.
Rick was great. What happened was that my car was serviced in Weds with Robert, and I came back to have my tires done. Rick didn’t authorize the multipoint inspection but someone did it anyway and found that the cabin air filter needed to be replaced. But I had authorized that and paid for it on Weds. So it seems that whatever I paid for on Weds didn’t actually get done. I would’ve never known. Please review quality control processes. I feel like the last several times I’ve had a car serviced here things got missed, and now I have much lower confidence in the service department. I appreciate that Rick took care of it and had another filter replaced at no cost, but the mistake made on Weds is concerning. Further more, how can a customer actually know the work was performed upon payment?
Alex, Matt and the service techs are awesome.
Todd and mechanics are outstanding plus. So is Matt.
Rachel's great. I've been working with her for a couple of years now (at least).
Temp dial stuck at 83 blasting heat into car.
It was ok when I brought car in.
This needs to be fixed.
I appreciate the ease of bringing my car to Toyota of SB for service. Tod is a great communicator and takes care of everything so quickly and efficiently! I feel like family and appreciate the excellent service and friendliness of everyone.
Robert was helpful and able to answer all my questions.
Rick and Rachel were awesome, courteous and helpful.
He is so warm and professional. Truly provides exceptional customer service.
Alex tries his best to ease anxiety on the vehicle's services. He does give the best update available to him. I really appreciate his professional approach and yet being relaxed and friendly.
I brought my Tacoma in for service maintenance and I was extremely impressed with the level of transparency, communication, and courtesy from Alex Cen. He kept me informed throughout the process, explaining everything clearly and addressing any concerns I had. I highly recommend their maintenance services to anyone in need of reliable and professional care for their vehicle.
Really fast and easy 5K inspection.
Robert was so helpful and efficient! Thank you so much!
I really appreciate the good service I always get from the people at Toyota.they solve any problem with my car. I want to mention to Rick Segovia . He is helpful and friendly. Thank you very much to all the workers of Toyota.!
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