Rachel was so helpful and my car was in and out in no time.
The Toyota email stated it was time for an oil change. So I called for an appointment and they said they would schedule me for an oil change and it would take about 2 hours. So, I carved that time out of my day and dropped off my car. They finished in45 minutes and checked the floor mats and checked basic things but no oil change. At this point in was told I don’t need an oil change until 10,000 miles. I only had 3,000 so it was basically just a waste of my time. In the future I will ignore your Toyota emails.
Rachel is awesome!!
Toyota of Santa Barbara is very good. Thanks for great service.
Service writer was short , ride, and had other things to do when i picked my truck up. Had a younger kid chec me in nice then this other gentleman who came told me what recall was about but then was rude
Please do not contact me about purchasing or trading in any of our cars.
Alex is very knowledgeable, friendly, and helpful!
My husband and I appreciated the excellent customer service that he gave to us. We were amazed!!
Well if i had to sum it up. 11/10 thank you very much i think Toyota SB is awesome.
My reservation was lost but eventually they took the car.
Thank you for accommodating my schedule today.
Pablo is great and a pleasure to deal with .. professional all the way! Really do wish Toyota provided shuttle service.
I had an appointment at 10am for oil change and brakes inspection, and my car wasn’t ready until 5pm what’s the point of making appointments then? Plus no one text me any updates during that time frame. I was told estimated time to complete my car would be around 2pm. In the end my breaks we’re fine but I just don’t see why they kept my car 7 hours to close out this assignment. Thank you for hearing my feedback. Have a good day!
Always satisfied with toyota's service!
He was the very best—efficient cheerful and wonderful service—thank you to Pablo!
The service was good Todd explain everything
The charge for fixing the lite bulb was quoted so high
Alex is the BEST!! He made it easy from A - Z. This was the second time I worked with Alex on the repair of my Toyota Tacoma and he provided perfect customer service. THANK YOU!!
Tod is my go to advisor. He’s fair, he’s honest and takes good care of me and my cars. Thank you Tod
I dislike overly optimistic time estimates due service and would rather know upfront how time something will really take based on the workflow and schedule and so forth. Rick laid it out for me and accurate. That allowed me to manage my afternoon and complete my own work. And I am grateful for that. On top of that, all of my interactions with Rick were straightforward, he answered my questions and guided me through the service. I left impressed with the service and I do not say that lightly.
Social